"Pool was dirty when we got there....had to call someone to come and clean which took couple of hours something that should have been done prior to our arrival....very quiet neighborhood. we got couple of noise complaints from neighbors at 3 in the afternoon!!! I could not believe it.... left feeling very unsatisfied because its not a vacation when we can not enjoy our stay and stay quiet the entire day especially in the afternoon when everyone is outside"
Vacation Palm Springs Home: The Casa Grande
"I really loved the full service of the place and the owner of the house. Nice guide of the process to rental house and of course the place itself was wonderful. By planating tree at the backyard will make better place. Everything was perfect."
Vacation Palm Springs Home: Escape du Soleil
"The place was perfect! There were 12 adults and 4 children. We never felt crowded and the 6 rooms gave us one per family. I highly recommend. I have 1 suggestions and 2 issues. Suggestions: One suggestion is to supply plenty of toilet paper for a house that can accommodate up to 16 people. We ran out but a quick run to RiteAid solved that :) Issues: Description noted that there were deluxe pool floats...they were not that deluxe and there were only two and one had a tear which grew bigger during our stay. (Thank you for your input. The pool floats have been replaced with new ones.) The bigger issue was that we got there at 3pm and the house was still being cleaned. We had to unload our groceries and get out of the heat and I felt like we were in her way because the kitchen and bathrooms (the 2 rooms we needed) were not cleaned yet. She didn't finish till almost 4:30. She did a great job. Just wish we could have walked in to a nice clean empty house...It would have made for a much better WOW factor... (Thank you for your feedback. The situation you mentioned here is very rare. Guests departed the same morning as your arrival and thus the cleaning team finishing as you arrived. We apologize and thank you for your input. The pool floats have been replaced with new ones.) Justin, Sergio and Cesar are the 3 reservationists that I spoke with and all were super friendly, informative and responsive. Great TEAM!"
Vacation Palm Springs Home: Lucky Sun
"The house we stayed in was clean and very well stocked.The only downside about our stay was that the pool wasn't cold at all, in fact the hot tub was a bit colder than the actual pool and I didn't check the pool heating option either but the pool lights made up for it.Besides that everything was perfect and the beds were very comfortable. A universal remote would be very helpful. Everything was done via email so no complaints. Very easy and simple. Yes, I would recommend and have already recommended Vacation palm springs to my friends."
Vacation Palm Springs Home: Endless Summer
"Property was great! We liked the separate casitas and outdoor dining area. Fire pit was a perfect chill spot at night. POol gets sunlight all day. No phone number listed in the renter's guide for a taxi cab service...a must. Everyone was great to work with at this company!"
Vacation Palm Springs Home: Poolside Las Palmas
"i loved staying at tangerine dream i have recommended the house to others already would only change a few things: 1. the bedframe in the master bedroom, we hurt our shins more then once on the corners. 2. the plams in the backyard looked amazing the 1st few days, and then the gardener came and cut 3 of the 5 of them back to the point that they looked very ugly and no longer gave any shade. 3. would have liked to be able to recycle. there were only 2 small trashcans in drive way and neither was for recycling easy to book with sergio."
Vacation Palm Springs Home: Tangerine Dream
"The Lucy House was a great place for my birthday getaway. The house was relaxing, spacious, and felt homey. There were 6 couples that stayed there and we all felt very comfortable. The house wasn't "too" nice where you're afraid to touch things. Instead, it was very comfortable and felt like home. Plenty of space in the backyard and around the pool, large tables for us all to eat together, and each bedroom is very private since none of the rooms are connected. Each bedroom opens up to the pool area. Driveway was large enough to fit six cars and street parking was available if we needed it. The kitchen had tons of cooking space. Big screen TV in the living room and really comfy soft couches to lounge on. Not a lot of cooking utensils and serving dishes. The kitchen was poorly organized making it difficult to prepare big meals. We brought all of our own ziplocs, aluminum foil, tupperware, etc which we were glad! Another reviewer mentioned the AC--- we had no problems with the AC. It's a bit loud in the bedrooms, but overall the house stayed cool (even when it was 119 degrees outside). The house could use more pool toys and plastic cups and plates to use in backyard. Didn't like having to use glass cups near the pool area. The spa area was NOT inviting. Luckily, it was way too hot to use the spa anyway. But it's hidden behind the other side of the house away from the pool. The spa cover and area was covered in leaves and spiderwebs. Didn't want to go near it. It's very private area though. Service team was prompt and very helpful. They called us after we checked in to make sure everything was OK- which everything was perfect!"
Vacation Palm Springs Home: The Lucy House - Palm Springs
"Usually when you see a home on a website for rent the pictures seem amazing and when you get there the house is not as good as the pictures, but this home was the complete opposite, we got there expecting to get what we had paid for but in return we stayed at a very clean, very accommodating home with a great deal of room, a clean kitchen, an amazing pool and jacuzzi setup and just had a great time. We had an amazing trip due to the house. The reservation team was very friendly and helped us with everything along the way. Perfect team."
Vacation Palm Springs Home: Summerly Way
"I loved the size, cleanliness, features, and pool of this house. I loved the neighborhood, all the amenities, the kitchen!, the built in audio throughout the house, etc. The decor was wonderful and was fully stocked with everything we needed. The temperature of the house even at 76, seemed too warm. I think you should be able to turn it down to 74. Also there should be additional instructions on it so people don't change it. My family kept pushing buttons that made it not work as well."
Vacation Palm Springs Home: Las Palmas Mediterranean Estate
"Everything was great. House was perfect. Plenty of room for 10 with beautiful rooms and baths. Pool and yard area had everything we needed. Beautifully landscaped and well cared for. Loved the orange and grapefruit trees. Great covered outside seating area with plenty of room for guests. Lots of parking and close to downtown and shopping. Loved the place and would recommend to anyone. Only thing I can think of would be to add another refrigerator. Service was great with everyone we delt with. When asked for pool heat, was turned on within 1/2 hour. Would highly recommend Vacation Palm Springs to anyone. Service was great and property perfect"
Vacation Palm Springs Home: Rancho Pasatiempo
"Plenty of room throughout the house and the pool was great. The air conditioning didn't seem to be working at 100%. It was so hot in the house and the instructions didn't want us to drop the air past 77 degrees. It was way too warm to sleep in, especially with two babies in the house. (The home's A/C system has been serviced and is now in full working order. - Tim in property management) Service was top-notch throughout the whole process. I worked with Cesar and he was truly helpful and very responsive to everything we needed. I would recommend the house. It was a large house, but for the price, I am not sure if I wouldn't shop around a bit more. It wasn't very cozy and there wasn't a TV in the living room."
Vacation Palm Springs Home: Las Palmas Del Sol
"The backyard area: outdoor BBQ place, outdoor furniture and the pool The team service was excellent. Spoke with Chris and Nate. They both were very nice and helpful."
Vacation Palm Springs Home: Contemporary Vacation Retreat
"Plenty of space. Quiet. Air Conditioning was nice and cold. Pool was a lot of fun and a great temperature. Jacuzzi was broken and the refrigerator was giving us problems. We made the best of it tho. (These items have been corrected and are now working. We apologize for this and we appreciate your business. - Tim in property management) Everyone I spoke to over the phone (Cesar, Sergio) were very helpful and understanding. The property managers were also very understanding of the issues we encountered and tried their best to accommodate me and my friends."
Vacation Palm Springs Home: Alexander Poolside Getaway
"Plenty to do, everything went just great. We ate and enjoyed the pool, the perfect vacation. Everything was just great. Everyone was very kind. We did receive a visit from the management company for alleged compliants for noise, but he was very professional and no hassels after that."
Vacation Palm Springs Home: Poolside Las Palmas
"Excellent house for groups, great open kitchen with massive island, great bedrooms and bathrooms, separate guest house, massive sliding windows that combine outside and inside living space. Excellent salt water pool and Jacuzzi. Amazing sound system!! Great a/c Justin and Sergio were great everything handled via email. Property managers here were great always just a phone call away."
Vacation Palm Springs Home: California Cosmopolitan
"very clean home. 2nd visit and plan to return. quiet neighborhood and very private backyard with wonderful pool. has everything you need except an Ipod player. all contacts with this vacation rental company were great and responsive."
Vacation Palm Springs Home: Old Orchid Tree Villa
"I liked the large screen tv's in the living room and bedrooms. I liked the master bedroom king size bed, very comfortable. I loved the pool and spa, but unfortunately the heater was not working and the maintenance person wasn't able to come out and repair it until the day prior to our departure. I didn't like not being able to adjust the Air Conditioning thermostat. I would have liked 74 degrees instead of 76. The kitchen was very sparcely stocked. Really disliked the two sinks. Everyone was very helpful and efficient at this rental agency."
Vacation Palm Springs Home: Mesa Midcentury
"We liked the floor plan, the pool area, the quietness and spaciousness. The pool table ball pockets are not there (we couldn't play). There are some maintenance issues. The landscape light near tree are not working. There are stains on the carpet in the pool table room There are orange paint chips to the left of the fireplace. There is water damage on the ceiling above the closet in large T.V. room. We called Cesar when we discovered 2 issues with the home. He said he'd have maintenance check them out right away before 12 p.m. and he did. Chris, in property management, was excellent. He was called immediately at 8:37 pm on our 2nd night and he resolved the issue quickly."
Vacation Palm Springs Home: Casa Amigo
"The yard is inviting and relaxing. The home is well stocked. The property is fun and well-decorated; we liked the colors. The home has a great layout and the property managers were prompt. Please check the sheets for stains before putting them on the bed. We had to change the sheets because they were badly stained. The pool floats need air. The outside trash cans should have lids purchased for them. There were ants in the black bathroom - probably needs professional service. We have replaced the pool floats and this is something we do for all properties on a regular basis. The property is on a more regular pest control schedule. Thank you. - Pamela in property management Reservations was easy and we dealt with Portia. Tim, in property management, was friendly when he sent someone out to take care of the ant problem."
Vacation Palm Springs Home: Good Vibrations
"The kitchen was well-stocked. The home had nice furniture. The linens were well-stocked. The grounds were very nice. There was lots of space and the online pictures were accurate. Yes, we were pleasantly surprised - it was bigger than expected. 6 lounge chairs at the property would have been great as we were 6 guests. The property needs beach umbrellas. The house book needs instructions on how to heat the spa. A flat screen would make the house perfect. The house needs a nicer coffee maker. The property needs a pool net to clean out the pool. We could not figure out how to play music on the stereo. Lastly, the dryer does not dry. Our maintenance personnel are addressing all of these issues. Thank you for your thorough feedback. - Pamela in property management The reservations team was very awesome, very responsive, thank you. In property management, Iris was great. She was very speedy in showing up when we called about the dryer and spa not working."
Vacation Palm Springs Home: Sunny Life
"We loved this large house, There was plenty of room for our whole family. We had a lot of fun family time in the pool. The chlorine in the pool burned our eyes. The gardeners were at the house for a long time on Saturday trimming the palm trees, so on our one day that we had the whole family there, we weren't able to use the pool until the gardeners left. Please suggest to the owners that this kind of work should be done at the beginning of the week. When we're paying this price we expect to be able to use the pool whenever we like. We apologize for the gardeners being at the property during the weekend, while there will be gardeners once a week at a property, they will not be back on a weekend again.- Scott in Property Management The following repair items should be addressed: There is a hole in the center of the back fence (large enough for 2 big dogs to enter the backyard). There is a broken arm chair in the dining room. There is a broken chair rail in the kitchen area. The shower curtain in the guest house is torn and the shower nozzle is leaking. The property has a torn screen door."
Vacation Palm Springs Home: Uptown Las Palmas Estate
"We liked the interior and the privacy. We had an issue with the pool and spa that was not resolved. Note from property management team: The spa has been repaired and is now working properly. Thank you for your feedback.- Pamela In reservations, Justin was awesome."
Vacation Palm Springs Home: Pure Indulgence