"Would like to see short description of how to get ice maker to work if not working when arrived, trick to get showers to work fully, what extra key was for. Recommend owner get new phones that work all the time, not intermittently ( Thank you for bringing this to our attention, instructions are being added to the housebook- Scott in Property Management Reservation team was responsive to comments. Lots of time calling to and from, E-mail, etc. but Sergio was very good about it all."
Vacation Palm Springs Home: Palm Regency Condo
"The home was fantastic! It was well appointed. The pool was dreamy. I love the decor and the cleanliness. The electronics were top notch. We think the sprinkler is broken near the fence. It bubbles. Maybe this is normal? ( Thank you for your comments, this sprinkler head is working correctly.) In reservations, Portia was fantastic."
Vacation Palm Springs Home: Sunset Style
"We liked the architecture, the openness, the design. The windows are great. The home is well-equipped. The auto ignition for the bbq doesn't work. The dishwasher doesn't work well (we removed some glass from the bottom but I wonder if it needs to be cleaned). A few of the property lights are broken. The pool control read "very low salt". The living room TV reads "unsupported signal". There was no controller for the main bedroom TV. The washing machine smells. (Thank you for the great feedback! We apologize for the inconveniences you experienced. Always contact our staff with any issues and we are happy to assist you. The fireplace is lit by a long handle lighter located just inside the door. The load in the dishwasher appeared clean on inspection. The property lights have been repaired. The pool filtration is working correctly. The A/C has been serviced. The TV remote was found by our cleaning staff. - Pam in property management ) Pam in property management was very speedy when she helped us resolve our internet problem."
Vacation Palm Springs Home: The Glass House at Tamarisk
"The pool was lovely. Although the pool service company was wonderful, the pool filter/heating system frequently didn't turn on. The ceiling fan in the MBR was broken as was the TV in one bedroom. ( Thank you for bringing this to our attention and the repairs you mention have been corrected at the home.) Excellent service."
Vacation Palm Springs Home: Las Palmas Serenity
"This house was great! The rooms were all a nice size, the kitchen was fully stocked with dishes/utensils, the 2 living areas was a bonus, and the backyard was huge...perfect to swim, bbq, and enjoy each other's company. The only issue we had was with the shower in the guest bath. I didn't personally use it, but multiple friends said it was hard to turn on and off and adjust the temp? ( Thank you for bringing this to our attention, maintenance has resolved the shower handle issue you mention here.) Reservation team was very helpful!"
Vacation Palm Springs Home: Sunstruck - Palm Springs Villa
"Property was very clean. All service items (dishes, towels, etc.) provided were more than adequate Lots of space for everyone to settle in comfortably. We were a party of 11 (7 adults/5 kids so everyone could have his/her own bed. Kids loved the pool. Pool and landscape service were quick, efficient and neat. Beds were extremely comfortable; everyone slept very well. Regarding the movable islands in kitchen area: brakes on wheels did not seem to hold well so they would move if one bumped into them. Need more teaspoons in kitchen--only appear to be 5-6. We did not need to contact office while we were in Palm Springs. All contact with office prior to our visit was handled very well and very politely (even though some of the questions we asked may have been a little odd)."
Vacation Palm Springs Home: Lucky Sun
"At first glance the surrounding neighborhood didn't seem so high-end, but when you turned onto this street it was much nicer. The house looks nice from the outside, but he inside is much nicer. The layout is open and the bedrooms are well-planned. Pool is simple, but very nice. One of the best parts was the firepit by the spa. Better quality toilet paper, coffee on site, fix the remote for the pool and also the controls on the outside pillar. We had some problems in the beginning, but they were addressed by the property management company quickly. That was the only slight annoying thing at the beginning of our stay. (Thank you for bringing this to our attention, the pool remote has been repaired ) Service was excellent. Thank you for being such professionals!"
Vacation Palm Springs Home: Palm Springs Contempo Oasis
"It was clean, had everything we needed, so close to everything in Palm Desert, chic and the process was so easy. I've already recommended it to several friends. Sergio in reservations is the absolute best. Worth his weight in gold! He is cordial, helpful and goes the extra10 miles."
Vacation Palm Springs Home: Palm Desert Modern Villa
"The house is great for a small group because of the open floor plan in the living room and kitchen and great outdoor area. The pool/spa and outdoor bbq were perfect. The casita was also a great asset with plenty of room. I will definitely rent this home in the future. You made it very easy to rent the home and it was really hassle free. Portia was very accommodating and I never had to call any of the property managers."
Vacation Palm Springs Home: El Paseo Paradise - Palm Desert
"The property really gives you the feel of "cool" Palm Springs. I loved the Mid Century decor and the entire place was spotless! Everything was great! Sergio provided exceptional service..."
Vacation Palm Springs Home: Alexander Vacation Home
"I loved staying at this home, especially the lay out with the bedrooms and baths separated into two separate wings with the modern kitchen and living/dining area in between. I also loved the windows opening into the backyard pool area--great indoor/outdoor feeling. The mister was great with the hot weather, and the pool was spacious and very clean. I also enjoyed the quiet neighborhood and easy access to downtown and getting around the area. This was a wonderful place to stay. The property managers were also very responsive and kind. It was very comfortable; I guess the only issue that came up was that the gardeners tended to come every day the week we were there and I checked the house book and they were only suppose to come on one day we were staying at the house. This wasn't great because it was less easy to truly relax and feel like I was home and had my privacy and space to myself. They were nice, but it wasn't clear why they were there three days in a row, so this was a bit disruptive (one day would have been fine). ( Thank you for bringing this to our attention; Gardening is only supposed to be at the property one day a week and the pool service comes twice a week) I talked with Tim and Cesar (maybe one other person). They were both very responsive, helpful and nice. I needed help with setting up the tv remote and finding a code for the lock box etc. and they always were very helpful."
Vacation Palm Springs Home: Style
"We could not have found a better Alexander example to experience the Mid-Century life-style. There had been upgrades to the bathrooms and kitchen that were architecturally in sync. PLUS it had grass in the yard for the dog. And it was located in Twin Palms which provided a beautiful, well-maintained neighborhood to see dozens of original Alexanders on our two daily walks with the dog. Nice service. We forgot to bring our print out of the confirmation. We called the reservation number and got a duplicate emailed to our iPhone within seconds. Whew! What a relief."
Vacation Palm Springs Home: Sun and Fun Vacation Rental
"I really enjoyed this property because it was large enough for my family of 5 to comfortably spend a week together - without being on top of one another. The outdoor space was fantastic. Sergio in reservations was great."
Vacation Palm Springs Home: Canyon South Vacation Villa
"Had a fantastic time. Very tastefully decorated home right from the beautiful glass door entrance to the gorgeously tiled bathroom. The outdoor shower was a nice touch and proved very handy. Kitchen has everything you need to cook a gourmet meal and entertainment options abound throughout the home. I was hesitant in rating this property so high in the event it gets booked out all the time or the rental price goes up however that would be disingenous. Only suggestion is to label all the switches found throughout the home and suggest people bring their own soap and shampoo. Cesar was very helpful in getting us this property at the last minute and answering and addressing all my concerns and questions. Thanks Cesar!"
Vacation Palm Springs Home: Great Midcentury Escape
"is the phone number - the house phone for this property that is given to guests the correct one? our friends could not get through and were told the number has been disconnected. (Thank you for your feedback, the home phone is working properly and it was the correct number)"
Vacation Palm Springs Home: Good Vibrations
"Condos are of the 1950's variety. The staff, however, Sergio, Chris and Brian are outstanding: very friendly, very responsive and very helpful. They made our stay very enjoyable. The staff were outstanding. As good as any anywhere in the world."
Vacation Palm Springs Home: Mesquite Sun Vacation Condo
"We spent a week here with our three kids (4, 6 and baby) and had a great time. The house was well decorated and stocked with dishes, designer pool towels, pool toys, etc. You can tell it's been recently remodeled. The pool, hot tub, and lounge furniture were also very nice. Our only complaint is the carpet in the bedrooms appear very old and in need of replacement. The house had an odd smell to it which I'm guessing came from the carpets. Also be aware there are zero pantry supplies like you find at some rentals, and there was no pool alarm on the three sliding glass doors to the pool, so I would not recommend this house for kids under 4 or 5. All in all we were very happy with this rental and would stay there again. We had a couple of issue while we stayed there and Tim was very responsive. We also appreciated the gift basket upon our arrival. Overall very well run propery management company and I have recommended you to others. Please replace the bedroom carpets! Some basic pantry supplies would be nice (olive oil, condiments, etc)"
Vacation Palm Springs Home: Old Orchid Tree Villa
"Nice and cozy house in perfect location. The remote control forthe pool and spa was in the bedroom wich was a not a good idea. despite paying extra for heating the spa we couldn't operate it. (Thank you for letting us know. Although the location of pool controls is fixed, we have had the pool service reset the controls to ensure proper operation - Tim in Property Management) Pam the property managerwas very helpful."
Vacation Palm Springs Home: Rancho Mirage Private Retreat
"A wonderful retreat. Great size for a vacation. The misters were incredible and allowed for lots of outdoor time. Well stocked and furnished home with a great backyard. Reservations and property management were great! Very responsive and welcoming, we had to call in twice. They were great."
Vacation Palm Springs Home: Endless Summer
"We liked Everything!. The home is inviting, cozy, and comfortable! We loved the vintage items around the home, and the beautiful artwork! The rental home was absolutely perfect for our family! There was a right, front bedroom shower. Travis the property manager was excellent. He addressed an issue about hot water immediately. We would absolutely recommend Vacation Palm Springs to others!"
Vacation Palm Springs Home: Palm Springs Vintage Villa