"Usually when you see a home on a website for rent the pictures seem amazing and when you get there the house is not as good as the pictures, but this home was the complete opposite, we got there expecting to get what we had paid for but in return we stayed at a very clean, very accommodating home with a great deal of room, a clean kitchen, an amazing pool and jacuzzi setup and just had a great time. We had an amazing trip due to the house. The reservation team was very friendly and helped us with everything along the way. Perfect team."
Vacation Palm Springs Home: Summerly Way
"I loved the size, cleanliness, features, and pool of this house. I loved the neighborhood, all the amenities, the kitchen!, the built in audio throughout the house, etc. The decor was wonderful and was fully stocked with everything we needed. The temperature of the house even at 76, seemed too warm. I think you should be able to turn it down to 74. Also there should be additional instructions on it so people don't change it. My family kept pushing buttons that made it not work as well."
Vacation Palm Springs Home: Las Palmas Mediterranean Estate
"Everything was great. House was perfect. Plenty of room for 10 with beautiful rooms and baths. Pool and yard area had everything we needed. Beautifully landscaped and well cared for. Loved the orange and grapefruit trees. Great covered outside seating area with plenty of room for guests. Lots of parking and close to downtown and shopping. Loved the place and would recommend to anyone. Only thing I can think of would be to add another refrigerator. Service was great with everyone we delt with. When asked for pool heat, was turned on within 1/2 hour. Would highly recommend Vacation Palm Springs to anyone. Service was great and property perfect"
Vacation Palm Springs Home: Rancho Pasatiempo
"Plenty of room throughout the house and the pool was great. The air conditioning didn't seem to be working at 100%. It was so hot in the house and the instructions didn't want us to drop the air past 77 degrees. It was way too warm to sleep in, especially with two babies in the house. (The home's A/C system has been serviced and is now in full working order. - Tim in property management) Service was top-notch throughout the whole process. I worked with Cesar and he was truly helpful and very responsive to everything we needed. I would recommend the house. It was a large house, but for the price, I am not sure if I wouldn't shop around a bit more. It wasn't very cozy and there wasn't a TV in the living room."
Vacation Palm Springs Home: Las Palmas Del Sol
"The backyard area: outdoor BBQ place, outdoor furniture and the pool The team service was excellent. Spoke with Chris and Nate. They both were very nice and helpful."
Vacation Palm Springs Home: Contemporary Vacation Retreat
"Plenty of space. Quiet. Air Conditioning was nice and cold. Pool was a lot of fun and a great temperature. Jacuzzi was broken and the refrigerator was giving us problems. We made the best of it tho. (These items have been corrected and are now working. We apologize for this and we appreciate your business. - Tim in property management) Everyone I spoke to over the phone (Cesar, Sergio) were very helpful and understanding. The property managers were also very understanding of the issues we encountered and tried their best to accommodate me and my friends."
Vacation Palm Springs Home: Alexander Poolside Getaway
"Plenty to do, everything went just great. We ate and enjoyed the pool, the perfect vacation. Everything was just great. Everyone was very kind. We did receive a visit from the management company for alleged compliants for noise, but he was very professional and no hassels after that."
Vacation Palm Springs Home: Poolside Las Palmas
"Excellent house for groups, great open kitchen with massive island, great bedrooms and bathrooms, separate guest house, massive sliding windows that combine outside and inside living space. Excellent salt water pool and Jacuzzi. Amazing sound system!! Great a/c Justin and Sergio were great everything handled via email. Property managers here were great always just a phone call away."
Vacation Palm Springs Home: California Cosmopolitan
"very clean home. 2nd visit and plan to return. quiet neighborhood and very private backyard with wonderful pool. has everything you need except an Ipod player. all contacts with this vacation rental company were great and responsive."
Vacation Palm Springs Home: Old Orchid Tree Villa
"I liked the large screen tv's in the living room and bedrooms. I liked the master bedroom king size bed, very comfortable. I loved the pool and spa, but unfortunately the heater was not working and the maintenance person wasn't able to come out and repair it until the day prior to our departure. I didn't like not being able to adjust the Air Conditioning thermostat. I would have liked 74 degrees instead of 76. The kitchen was very sparcely stocked. Really disliked the two sinks. Everyone was very helpful and efficient at this rental agency."
Vacation Palm Springs Home: Mesa Midcentury
"We liked the floor plan, the pool area, the quietness and spaciousness. The pool table ball pockets are not there (we couldn't play). There are some maintenance issues. The landscape light near tree are not working. There are stains on the carpet in the pool table room There are orange paint chips to the left of the fireplace. There is water damage on the ceiling above the closet in large T.V. room. We called Cesar when we discovered 2 issues with the home. He said he'd have maintenance check them out right away before 12 p.m. and he did. Chris, in property management, was excellent. He was called immediately at 8:37 pm on our 2nd night and he resolved the issue quickly."
Vacation Palm Springs Home: Casa Amigo
"The yard is inviting and relaxing. The home is well stocked. The property is fun and well-decorated; we liked the colors. The home has a great layout and the property managers were prompt. Please check the sheets for stains before putting them on the bed. We had to change the sheets because they were badly stained. The pool floats need air. The outside trash cans should have lids purchased for them. There were ants in the black bathroom - probably needs professional service. We have replaced the pool floats and this is something we do for all properties on a regular basis. The property is on a more regular pest control schedule. Thank you. - Pamela in property management Reservations was easy and we dealt with Portia. Tim, in property management, was friendly when he sent someone out to take care of the ant problem."
Vacation Palm Springs Home: Good Vibrations
"The kitchen was well-stocked. The home had nice furniture. The linens were well-stocked. The grounds were very nice. There was lots of space and the online pictures were accurate. Yes, we were pleasantly surprised - it was bigger than expected. 6 lounge chairs at the property would have been great as we were 6 guests. The property needs beach umbrellas. The house book needs instructions on how to heat the spa. A flat screen would make the house perfect. The house needs a nicer coffee maker. The property needs a pool net to clean out the pool. We could not figure out how to play music on the stereo. Lastly, the dryer does not dry. Our maintenance personnel are addressing all of these issues. Thank you for your thorough feedback. - Pamela in property management The reservations team was very awesome, very responsive, thank you. In property management, Iris was great. She was very speedy in showing up when we called about the dryer and spa not working."
Vacation Palm Springs Home: Sunny Life
"We loved this large house, There was plenty of room for our whole family. We had a lot of fun family time in the pool. The chlorine in the pool burned our eyes. The gardeners were at the house for a long time on Saturday trimming the palm trees, so on our one day that we had the whole family there, we weren't able to use the pool until the gardeners left. Please suggest to the owners that this kind of work should be done at the beginning of the week. When we're paying this price we expect to be able to use the pool whenever we like. We apologize for the gardeners being at the property during the weekend, while there will be gardeners once a week at a property, they will not be back on a weekend again.- Scott in Property Management The following repair items should be addressed: There is a hole in the center of the back fence (large enough for 2 big dogs to enter the backyard). There is a broken arm chair in the dining room. There is a broken chair rail in the kitchen area. The shower curtain in the guest house is torn and the shower nozzle is leaking. The property has a torn screen door."
Vacation Palm Springs Home: Uptown Las Palmas Estate
"We liked the interior and the privacy. We had an issue with the pool and spa that was not resolved. Note from property management team: The spa has been repaired and is now working properly. Thank you for your feedback.- Pamela In reservations, Justin was awesome."
Vacation Palm Springs Home: Pure Indulgence
"We loved the pizza oven, the beautiful artwork, every time we looked around we found something else we didn't see before. We enjoyed the pool and hot tub, and we appreciated the privacy of the golf course! Amazing Property We just wish we could have afforded to stay longer haha! I would tell people to use the pizza oven as it was a ton of fun! I would promote this property as a great place for a small wedding, our pictures are amazing! A big Canadian thank you to Sergio; he took care of everything from start to finish, I'm just sad I didn't get to meet him in person to give him a hug. Pam took very good care of us at the property too and we felt very well taken care of. Your staff was amazing and we will use your services again the next time we go to Palm Springs...likely for our anniversary! Highly recommend Vacation Palm Springs! I know that if/when any of our family travels to Palm Springs, they will want to use Vacation Palm Springs and I will give them all the contact info."
Vacation Palm Springs Home: The Desert Mansion
"The house was very spacious and everything worked perfectly. Great for groups because we all had so much room to spread out and relax. If you have a group of friends, this would be the house I recommend. Not only are the bedrooms great sizes, but each bedroom has its own bathroom, which is perfect. All great, the only suggestion would be to make more clear to of guests not being able to play amplified music outdoors (Note from property management team: amplified music is not allowed by Palm Springs City noise ordinance to preserve the quiet that makes Palm Springs a special place). This truly caught us by surprise. Overall, a very relaxing trip."
Vacation Palm Springs Home: The Casa Grande
"The house was very cute... old 60's/70's decor... The pool and backyard were wonderful... had a blast !! They could spray for ants though.. the house was a bit infested ! Spray for ants on a more regular basis would be my only suggestion. Your website, and customer service team (Justin) was very helpful. Your Vacation Palm Springs website is by far the best of any of them out there!"
Vacation Palm Springs Home: A Place in Time
"I love the bedroom, the beds were very comfortable. The pool was amazing,it was equip with everything u need and more. Don't have any complaints. The house was amazing enjoyed every minute. Best time ever! The staff was great extremely helpfull. They all deserve a raise. You guys have great group there; well run and they were all very kind. :)"
Vacation Palm Springs Home: Las Palmas Del Sol
"needed a lot of improvement, the owner has to redo the whole house before renting it to anyone, the garbage disposal wasn't working, the bathtub had ants, some lights weren't working, the carpet had a lot of stains and was really dirty. we have had most horrible experience in that house. I strongly do no recommend anybody to rent this house. the owner needs to redo the whole house. Your team was great, just make sure not to rent out houses like this onet, because it tarnishes your good reputation."
Vacation Palm Springs Home: Tranquil Vistas
"The house was laid out fantastically and equipped with everything we needed and then some! I especially loved the open floor plan between the kitchen, dining room and living room and essentially the pool area. It made it so easy to mix and mingle with everyone. Not once was anyone tripping over someone nor did we feel "cramped". The added extra that wasn't mentioned on the website was the little outdoor lounge area by the pool complete with fans. This was great for night time drinking and chatting! I really have no recommendations. Well, okay two but it wouldn't keep me from renting this house again! I understand the restrictions on the AC but without ceiling fans that was probably the only gripe we received, was that it was a bit uncomfortable at night sleeping because it was warm and there were no shades in the living room area to try and keep some of the heat out. The only room that seemed to really cool off was the second master suite off of the garage. I think the location of that room kept it out of the direct sunlight and it had shades on all of the windows. Also the mini fridge in the garage never got cold or even cool and the wine fridges took a while to even cool, but they never got anything "chilled". Cesar in reservations was quick and responsive. Made the whole process effortless. I mean seriously, I kept waiting for the "catch"."
Vacation Palm Springs Home: Palm Springs Contempo Oasis
"My husband and i loved this place! Very retro. We felt right at home. We loved everything about it. Loved loved the heated pool. everything was wonderful, wouldnt change a thing. We had a couple questions before we arrived. we called the office and everyone was very helpful and answered our questions. We had a issue with the jacuzzi when we arrived but it was quickly resolved and we were in a hot jacuzzi in no time. Other than that everything was great."
Vacation Palm Springs Home: Stunning View Townhouse w/Pool