"The house was very spacious and comfortable for a large group-there was enough seating and we were able to have a lot of people in the kitchen all at once cooking together. We enjoyed all of the art and amenities. The pool deck and comfortable furniture was the best part-we really enjoyed relaxing in the sun, looking at the mountains, and eating the fresh oranges right off the tree in the yard. I have done my fair share of travelling and your whole team was stellar. I have never received such excellent customer service anywhere as I did with your team-this is a big win from a customer's perspective. In fact I had to call a couple of times for help (e.g., how to light firepit) and your staff was so responsive. Because of this, even though there were a few minor glitches with the house, I will be a repeat customer."
"The Casa Grande's floor plan was spacious for our family and guests. We were not bumping into each other. The decor was updated and comfortable. The pool was large and the spa was a hit!! It was able to seat up to 11 people at one time comfortably. Everyone loved the house and few of our guests took interest in renting this house in the near future. I worked with Nate in booking a reservation for The Casa Grande. He was very friendly, professional and booking this rental property went smoothly."
"The house was spacious and comfortable. The lighting was a bit dim at places, but it was interesting. The pool and landscaping was very beautiful. There were several amenities that were very nice-- the wine cabinet, the massage chair, and the shutters for nighttime. The only problem was finding towel bars in the bathrooms! Why put it by the toilet in a separate room? Oh, the lights in the master bedroom were very dim, and so were lights over the dining table. Your team was very helpful."
"The property was spacious enough for 6 of us to enjoy for a week's vacation. The master bedroom was huge and there were TV's everywhere. The pool was warm and patio area nicely designed. A suggestion for improvement: Add a step for getting into the spa. We had to keep lifting the kids up and over."
"My family enjoyed the our Christmas Vacation at this home. It is great for larger family or several couples. Knowing that we were some of the first renters of this property we feel that as the owners continue improving the home and property they will have excellent return customers. The new large dining table was great. The service received from our Justin was excellent. He really help us out, when at the last minute other plans fell through."
"We really enjoyed the pool and hot tub, the spaciousness of the home, and its convenient location. We would have preferred a larger TV for family movie night. The stove top isn't igniting properly Maintenance has been issued - Scott in Property Management The reservations team was wonderful."
"We enjoyed the pool and spa, as well as the TVs and the backyard landscape. The water heater regulator was not operating correctly. The home needs an explanation of the lighting, heating, remotes and speakers to aid guests. The glass doors could have decals to prevent accidents. The spaces under furniture were not clean. The flapper valve in the master bathroom does not close. The home has a creaky, rusted gate. The left hand door on the living room entertainment center is broken. The water heaters need to be reset to normal temperatures. The light bulb on the barbecue is out."
"We liked the location, the view, the pool + hot tub. The dishwasher was out. Many light bulbs were also out. Justin and Portia in reservations were great. All of our questions were quickly answered. We have already recommend Vacation Palm Springs."
"This house is fabulous!! We enjoyed the heated pool and hot tub. The home has a private, well-maintained backyard with a view. We liked that it was walking distance to downtown and a short driving distance to lots of attractions. It is a large, uncluttered, comfortable house. The fruits on the trees were delicious! The reservations and property management team was great!"
"We enjoyed the pool and were accommodated well by the number of bedrooms. I think the sofa in the living room should be moved. The master bedroom sliding door did not lock Door was found locked on inspection - Rick in Property Management The shower in the master bath drains very slowly. The master shower faucet is hard to turn on or off. The toaster is not working. The reservations team was very helpful."
"We really liked the size and layout of the home. It was a great place to stay for our family vacation in Palm Springs. We could have used scissors and place mats at the property. The hot water in the kitchen went out twice. The water heater is found to be functioning property upon inspection - Rick in Property Management The reservations team was excellent."
"We enjoyed the outdoor layout of the home. Guests would benefit greatly if the homeowner had an instruction manual for the pool/spa and for the TV/DVD/stereo players. Also, the spa jets seem to get stuck or not work at all. Scott, in property management, was helpful."
"We enjoyed the privacy of the bedrooms each with bathrooms, the large family room and the large kitchen table were great for our large group. The house was very convenient to the store and hiking trails which we used the entire trip. It was a very quiet safe neighborhood. We booked online and did not really talk to anyone. The pool heater was not heating but the pool man came the next day and fixed the heat. It was cool weather the whole trip but the heated pool made it possible to swim."
"The property itself is beautiful. The condo community is well-kept, clean and easy to find. It's very close to shopping/dinner/etc. We had some issues with the toilet, but they were quickly taken care of. All in all, we loved it & we will definitely be back! We would definitely refer Vacation Palm Springs to anyone traveling to the area. This home was great & we really enjoyed our stay. We didn't want to leave!! I would recommend to leave the fitness center card-key for renters when they get there. We had to have the team search around for one...but again, it was promptly taken care of. Every time we called, we were greeted by the friendly team. Everyone we talked to (Justin, Vince & Tim) were awesome. Tim helped came over to help us with the toilet & was nice and VERY helpful! YES YES YES to Vacation Palm Springs - friendly, prompt & so easy to work with."
"Liked Sitting in the pool and/or jacuzzi while looking up at snow covered mountains. Having a perfect indoor outdoor lifestyle. Having a full kitchen set up. It really works and handles 6 people very well. Take advantage of the fire pit. It's great for winter nights. We paid in advance and everything was as promised."
"Great house for a big family. The open floor plan and easy accessible home made for a wonderful vacation. We had kids and Grandparents and everyone loved it. Very clean and warm. My 2 year old daughter told me on the last day that she really liked the house and didn't want to leave!! We all felt that way at the end of our stay. I highly recommend. Great service."
"Sunny Elegance was our Thanksgiving Away for Home retreat this year for two famlies with grandchildren and even a grandmother for good measure. Home is very well equipped in a quiet neighborhood. Flatscreen TVs w/DVD players in bedrooms helped entertain the kids when the weather turned a bit cool. Outside covered patio is like a bonus room. Great for large family gatherings. TV/DVD in the living room could use a simple instruction manual. We figured it out but only after fooling with it for about 45 minutes. Also, inform renters of the barbecue shut-off valve to the left of the bbq. It was turned off and took us awhile to find in and get the bbq going. Upon arrival the outdoor heater was out of propane but your office quickly supplied a full tank when I called. Pool heater malfunctioned but, again, your office sent out a repairman within a few hours and found the culprit (windblown tree debris clogged the pump). We've been a Vacation Palm Springs customer for many years and have always had a good experience with the homes we've rented and the personnel we've had the pleasure to work with."