"The home was beautiful and the remodeling/decor was REALLY well done. It looks even better live than it does in the pictures and it's a very unique property. We did have some troubles with the spa, but the pool guy helped us out and vacation Palm springs was very responsive. I would rent this house again and recommend it to others. The service was great. We did have some spa troubles, but the team was very responsive and helpful. Rick even gave us a pizza."
"This house was VERY child friendly with special emphasis on the gated pool area. The grassy back yard was very special too. You might want to inform any "renters" about USPS delivery not being available. We were to have a package delivered at the residence and the USPS office would not deliver, and when they did deliver a pick-up notice it went to the wrong house. Consequently, we missed about 1/3 of our holiday packages. I think I "wrote" to Justin a couple of times, and all issue were resolved quickly."
"The house is in a great part of Palm Springs, it's beautiful inside. But I think the photos and description and name are a little misleading. There should be mention that there is almost no yard and that the main view includes a good portion of the neighbor's house. It was all good once the spa started working. Until we realized the bed in one of the bedrooms was broken and sagged like a taco. Fortunately we didn't have anyone in there until the last night or we would have complained immediately. It was all good once the spa started working. Until we realized the bed in one of the bedrooms was broken and sagged like a taco. Fortunately we didn't have anyone in there until the last night or we would have complained immediately. Regardless, we still should have been credited for one less bedroom and the one night of cold spa."
"Great "WOW" factor entering the front door and seeing the San Jacinto mountains in the backdrop (through the Great Room)! Also enjoyed the floor plan of the property and the HE washer and dryer. Service was always prompt! Reservation made via email was fast and courteous"
"Nice house keept up good. good bedroom & bathroom placement, small yard, nice trees with fruit. Could use more fridge space. Had no real problems. Did not see anyone at the property except the cleaning staff. Would like to have gotten in sooner."
"We really enjoyed the home. Great interior design space, cable/internet, pool, condiments in the kitchen and other little touches. All made our stay more comfortable. The spa could be hotter, considering we payed $250/week just to heat it. Some salt in kitchen would have been nice. Property management team response: Pool and spa were operating incorrectly. We regret that instructions were not clearer. A quick phone call to our property management team would result in a quick response to the guest. for assistance in operating the spa. Thank you! - Brian in Property Management The Threshold to the bathroom from master bath is barely nailed to floor and broken in middle. Moved the looser half so no one would injure their foot on the protruding nails. Thank you for the feedback. Owner has replaced the flooring and corrected this situation you pointed out. - Brian in Property Management We appreciated the quick email response time."
"Very impressive main room large enough for us all to mingle. Pools and spas were well maintained and grounds were private, elegant and comfortable with plenty of seating, tables, towels and linens, plates and kitchen wares. W/S #4 made for a quieter santuary for us while #2 was used for the meet and greet. Heating worked well and we did not need the A/C during our stay. The DVD player in #2 was not working, We tried to diagnose but it was the player itself needs replacement. The Samsung 50" in #2 is a beautiful new TV but you do it injustice with poor reception. Note from Property Manager: Thank you for your input. As of Dec 2010 we have corrected the reception for televisions and they are now working beautifully. Ovens in #2 are too small. #4 is better equipped there and I feel it should be visa-versa. A few other minor things that were easily worked around. Granted it was unusually cool during our stay but we manufacture Patio Heaters and you may want to consider making them available on request. Portia entered and serviced our paperwork without incident and Justin handled the only call I had to make without delay. Scott was the only tech dispatched during our stay and he arrived quickly, identified and corrected the issue quickly. Pool instructions were not quite correct."
"The house was set up well. We travelled with our two little children (1 year and 4 years)and the house was perfect for them....no stairs, gated /private back yard, and nice size bedrooms. Excellent service. The few concerns we had were dealt with promptly."
"House was clean and had all the amenities we needed. We did have an issue with the sink backing up but the property manager was very responsive and sent someone over to fix it right away. TV could be updated. Rick was very responsive to our sink issues. Very friendly staff."
"Casa La Mesa comfortably accommodated my family, including a two year-old and my brother who snores. The only concern we had was the toddler's access to the pool, but we just kept the doors locked. We would have preferred that the pool have some sort of fence around it so it wasn't quite so easy for children to access it, but we just kept a close eye on the toddlers. Service was courteous and prompt."
"I loved the separate guest house on the property that allowed for some privacy. The pool and hot tub were great, although the directions for heating them in the handbook were a bit confusing. We had a few problems with the heating and pool lights, but called the agency and they had someone over within minutes to fix it. Wireless internet was great and well as all the electronics throughout the home. Everything was updated and the kitchen was very specious. Televisions in each room were a plus. Great location. Experience was great. Wouldn't change much about it. New directions on the pool heating would be my only recommendation. The directions for heating the pool/hot tub were a little confusing. The pictures were outdated which made it hard to understand. (Note from homeowner: We are sorry the pool/spa directions were not clear. We have changed the thermostat portion and new instructions were not in place. We appreciate your input and have now corrected this oversight.) Although we had a little trouble at first, you responded quickly to our request and had it fixed in no time."
"The home is so well put together. We found everything we needed. It was wonderful. The front door knob is loose and seemed like it may fall off. Also, the master shower sprays a bit to the side. Thank you for letting us know. The door handle has been fixed. - Rick in Property Management Mac stopped by on our first night and was very nice. i felt like I could have called him with any questions. I recommend Vacation Palm Springs."
"We really liked the comfort and the layout of the home. The pool heater did not work. Either the home needs a new one or the pool needs to be warmed up a few days before arrival. Pools are heated to a comfortable temperature for guest arrivals. An arrival inspection was performed prior to guests arriving and the heat was found to be maintained and working properly - Nate in Property Management Our experience with reservations and property management was good. I would recommend Vacation Palm Springs.."
"The property is located close to the things we wanted to do. It was nicely decorated and furnished. The bathrooms are modern and the pool is the icing on the cake. Excellent service and very professional from everyone helping us."
"I rented California Way for our company retreat. It was a great choice. Everyone was impressed with the property and everyone got their own room. Because there were 3 houses, we had the choice of being together or spending time alone - we weren't forced to be together because we were in one house. Heating the pool was the best money we ever spent. Also, the house is close to downtown as well as the aerial tramway (which was also an awesome experience). Would definitely rent again. A few more lights in the backyard of the Big House would be helpful. Also, sharper knives in the kitchen. Justin was very polite and helpful when I called in. When we arrived at the property, we were greeted warmly by Mac who was also extremely helpful and kind. Made us feel right at home."
"This House was great for our group lots of room and the 7 bedrooms where great for us the pool is fantastic and the property was Awsome. The team was VERY good they had all the answers we needed and were Very friendly. We will be booking this house again next year."
"We liked the layout of the house and the huge amount of sheets and bath and pool towels provided. The cooking utensils were better than in some other homes we've rented. Most of the pots were stainless rather than wiwth non-stick surfaces, which get really scratched up when guests don't handle them as they should. Nice yard, pool & spa, barbecue. Appliances were in good condition. New soap in each bathroom, as well as extra rolls of toilet tissue. I dealt with Justin and Portia, who were very responsive and nice. We stayed in the same house 2 yrs ago and encountered a couple of issues. When I contacted Justin, he had them taken care of."
"The condo was nice and in very clean condition. There were plenty of towels, dishes, etc. All of the electronics (tv, internet, clocks) worked well. The condo had two swimming pools and hot tubs as well as 3 tennis courts which we used frequently. The neighborhood was quiet and very close to the airport and everything else in Palm Springs. Parking was on the street and was ok. The beds were sort of hard and there was no closet space in one bedroom. had no problems."