"Whatever wasn't perfect was handled immediately! For the # of guests, there isn't enough flatware, plates, bowls, etc., therefore we were doing too many dishes by hand, which was slightly annoying... Professional, and prompt. :) service from Vacation Palm Springs rental agency staff and property management team. We specifically dealt with Mac, and he was great."
"We had a great time. The house worked well and Donna the Property manager did a super job. The front Security guard was a problem in the beginning. There are a large quantity of electronic equipment. Better directions as to how it all works would be helpful Nate Justin and Donna did great for us and solved all our issues very promptly"
"The home's layout was great. We liked the pool and the grill too. The grassy area and the spa were a nice setup. I'd definitely recommend this house. Justin, in reservations, was very nice to work with and accommodating. Good customer service. Scott, in property management, was knowledgeable and available to answer our questions."
"We ABSOLUTELY loved the house! We stayed here for my sister's bachelorette weekend with 12 girls... and LOVED every minute of it! The house was open, accomodating, and was just a gem! The house truly made our experience in Palm Springs worth while! I dealt with Portia the entire time, and she was amazing in herself! I would definitely rent this home again,and would love to work with Portia to make things happen! Thank you Portia for making our weekend UNFORGETTABLE! Everything was great! We used the pool and spa a lot, and the house had EVERYTHING we could think of! I know some of the previous reviewers commented on the cabinets in the kitchen... but - really! The whole house was amazing, and the pictures do it no justice! It's that much better in person!"
"Eight of us gathered for the week for a birthday celebration. The house was warm & personal & inviting, very much the feel of a friend's home. We loved the layout of the bedrooms, the grand living space (which is much larger than it appears in the photos) opening on to the pool. We spent most of our days swimming and sunning and gazing at the beautiful mountains. We talked of a day trip to the coast, but all of us were perfectly happy to lounge by the pool at this terrific place. It's always a bit of a risk when you rent a place unseen, but the whole family was really pleased by this fun, welcoming place. The only thing I can think of is perhaps having a look at the (I think) heater for the hot tub/pool. It's really very noisy. Really, a big thank you for the clarity and seamless communication from the get-go from Vacation Palm Springs reservations team. It couldn't have been an easier process. The house itself was perfect upon arrival."
"The layout of the house was great for us. Two families with small children....one slept in one wing, one slept in the other. The pool was also wonderful. Great shallow end play area for small children. House was clean and kitchen was well stocked with everything we needed."
"The house was centrally located to palm springs in a very nice area. has huge living room with large skylight, nice fully equipped kitchen, big pool was great for adults and kiddies alike. plenty of parking. best house we've stayed in, in 8 years of coming to palm springs! suggestion: bolt down toilet in master bedroom Everything went smoothly."
"We thoroughly loved our visit. The home has the perfect setting inside and out to enjoy every moment in this desert paradise. Could not be better! The service was superb. Anything we asked for or needed was accomplished in minutes. We would recommend you to all of our friends and family and of course will book again. Thanks so much for making our 30th anniversary so special with our family."
"Great location with wonderful amenities. Relaxing pool and spa. Beautiful clean, mondern home with nice decor and well equiped kitchen. Thoroughly enjoyed our visit and this was the perfect place to get away for a much needed and relaxing break from reality. Excellent as it is. Portia was very friendly and answered all of my questions. The automated reservation process and payment went very smoothly. Directions to, and access of, the property were all easy to understand and exact."
"The house was outstanding and any request I had was handled quickly and professionally. If there was any suggestions to make it any better than it was ... they should consider an easier system to allow friends to get through the gates after 10:30pm like a pass key etc. other than that I would suggest reconnecting the entertainment system as there was no means to music during our stay. Donna looked after all of our needs and went our and above on every request ... she was great to deal with."
"The furnishings were great and comfortable. Felt like home. We were there to relax and it fitted the bill perfectly. Highly recommend this house for multiple couples/families. Spacious enough so everyone has some space. Love the BBQ area. No need to use the kitchen except for preparation. And of course the pool; couldn't be better. The entire team was very responsive. Had a couple minor issues (hot water tank pilot light off) but all were handled immediately. One of the people staying with us is already considering bringing her family here for Thanksgiving 2011."
" The tables, chairs, lounges, barbeques, tv's,and hot tub/pools were well suited to our group. We have rented houses in two other locations for this goup and this was the best. The house layout is very good. However, the barbeque did not get very hot. We checked the supply line and noticed a kink in the line. We enjoyed our rental time at Sunny Elegance, even though there were the stated small problems. It would be helpfull if there were some directions on the pool heating,etc. so people know what settings to apply so there aren't extra charges. Portia was very prompt and professional. Vince came on site and promptly tried to correct a few problems. However, the ice cube maker doesn't work properly and the wifi had some problems."
"Overall excellent experience. Beautiful fun home with a great pool and jacuzzi. Fun place to stay for a half-dozen or so people. Could use some more outdoor lights around the pool and repair of the lights on the porch and in the kitchen but those are all minor items."
"The house was absolutely beautiful, and very,very comfortable. Everyone in our party loved every bit of the property. We're already making plans for a return visit. LOL.......we wanted to play volley ball in the pool, since there was a net and balls. We went out and bought a pump since the balls were all flat. As it turned out, every ball had some type of leak, and would get flat again. New balls and a pump on the property would be great. Otherwise, everthing was great! I can't say enough about your team. Everyone I dealt with was very professional, friendly and helped to make our stay very enjoyable. I dealt with Justin and Portia, and they were great. I also had to deal with the property management team as we had problems with the spa heater. They got back to me quickly and we had the issue resolved. Because of the spa problem, the owner of the property, even stopped by to check in. Had a great conversation with him about the house. I felt it would be important to him, and did let him know how well we were treated by Vacation Palm Springs and how quickly everything was handled while we were at the property. He was very pleased to hear that."