"Sunny Elegance was our Thanksgiving Away for Home retreat this year for two famlies with grandchildren and even a grandmother for good measure. Home is very well equipped in a quiet neighborhood. Flatscreen TVs w/DVD players in bedrooms helped entertain the kids when the weather turned a bit cool. Outside covered patio is like a bonus room. Great for large family gatherings. TV/DVD in the living room could use a simple instruction manual. We figured it out but only after fooling with it for about 45 minutes. Also, inform renters of the barbecue shut-off valve to the left of the bbq. It was turned off and took us awhile to find in and get the bbq going. Upon arrival the outdoor heater was out of propane but your office quickly supplied a full tank when I called. Pool heater malfunctioned but, again, your office sent out a repairman within a few hours and found the culprit (windblown tree debris clogged the pump). We've been a Vacation Palm Springs customer for many years and have always had a good experience with the homes we've rented and the personnel we've had the pleasure to work with."
"Pretty run down. there was a leak in the bathroom, a lot of lights didn't work, umbrellas were ripped, the rooftop patio was under construction and was inaccessible....later on I found out the owners had changed and that a big renovation was about to take place which made a lot of sense. The place has huge potential, hopefully the new owners can make it look like it does in the photos the place was pretty rundown and was about to go through a massive renovation. Vince was really great and always on top of our concerns. It's not like he could repair the house in a couple days but he actually found us a new, better place to move into. Unfortunately it was the day before New Year's and some of the people staying in the house didn't want to pack up and move to the new location. So we just dealt with it. Vince sent over some pizzas and a couple massages which was cool We were a little disappointed with the house, but the customer service was incredible. I have faith we will get a better house next time."
"A beautiful, comfortable and well equipped home.Private and delightful outdoor spaces.The pool, spa and fire-pit made it a pleasure to stay put! Master bathroom sinks are a nightmare, a real travesty of industrial design. It would be worthwhile to repair the washer in the kitchen and to provide detailed info on the location of the wi-fi router which went out frequently. Reservation staff and property managers were friendly and efficient and took care of any little problems quickly. Brian was personable and helpful. Many thanks to everyone! One of the best vacation rentals I have ever experienced, and I am a frequent vacation renter in the US, Mexico and Europe."
"The house was great. It was so clean and well stocked for our stay. All we needed was food, drinks and friends! Perfect location, and nicely decorated. We'd re-rent this house again! We didn't require any assitance from anyone when we were there but loved the informative binder and welcome sheet. Didn't have to guess about what to do about anything which was nice."
"I chose this specific house because it provided mountain views from both inside and outside the house. Inside the house's open design complimented the views. The kitchen was great to cook in and all dishes, pots and pans needed were available. Large dishwasher and fridge were appreciated. The pool's size was adequate for 6 and heat level was great once the remote was fixed. To make this house even more desireable for future renters here are our suggestions: at least one more wide towel bar should be added to each bathroom. Hooks for hanging clothes on when showering would also be appreciated. A small table to lay out toilet items in bath is needed (L-18inches x W-18inches x H 30inches). Bedroom next to pool has only a rod in the double closet. PLEASE ADD A DRESSER with 3-4 drawers that could go inside the closets if not enough floor space outside the closet. NEED additional lighting behind living room sofa for evening reading. (not everyone watches TV!!) Reservation team was excellent. Property managers we used during our stay were Nate and Mac and they provided excellent, quick, and efficient service when called upon. The service was great and many homes/condo to choose from."
"I loved that the house provided us with so much that we never needed to leave! Each room was separate and came with their own bathroom much like a hotel, which is nice and private. The kitchen was large and open, plenty of room for cooking. The best was probably the outdoor courtyard which had a perfect fire pit area for the cold nights, and warm hot tub in the mornings! (we loved the hot tub in the morning and during the day, but at night in December it sure dropped way down in temperature that the water didn't even get hot enough to be in there and stay warm.) The service team was very helpful assisting with my questions and made the reservation process very quick and easy."
"Clean, bright, spacious house in super location close to everything with mountain and golf course views with great pool and backyard. Super well maintained and feels like a home rather than a rental house. And the separate gym was the highlight for me. I have always dealt with Justin and am a repeat client only due to his great service. He is super efficient and has a great personality and knows how to service his clients. Give him a raise!"
"We had a great stay, the house is everything we thought it would be. Great location, very close to downtown PS. Well appointed kitchen, great artwork, the house was very clean as was the pool and there were plenty of bath and pool towels for the 5 of us. Our only real issue with the property is the shower in one of the master baths had poor water pressure and took about 5-10 min of running the water before hot water was available in the shower, which is a huge waste. We called the property managers and they sent someone out the next day to look at it and we were left with a note that said "the shower works fine". This would have been totally unacceptable except for the fact that we had 3 bathrooms so 3 of us ended up sharing one bathroom. We rented a house with 3 bathrooms so this wouldn't happen, but in the end it worked out ok. I spoke with Portia a day before we arrived, she was lovely and went above and beyond accommodating my request. She couldn't have been sweeter! I also spoke with Vince about our issues with the house and he was very nice as well."
"The house was attractive and had a great floor plan. The living areas and bedrooms are separated by a kitchen & great room in the middle. There was plenty of room for our party of 6 (4 adults,2 children) to spread out and have together time. The pool and yard were were clean and well landscaped. Even though we had cool weather and a rain/windstorm the first night the kids used the pool every day. Loved the huge table for eating and playing games. We loved being able to have our dog with us !"
"We have rented homes in various parts of the country for several times throughout the year for many, many years: This was the best ever! A king sized bed in the second bedroom would be very convenient. The room could easily accommodate a larger bed and would be a welcome addition. Also, the room would be complimented by a full length mirror. The highest professionalism of any rental company we have ever used. Absolutely top notch!"
"Fantastic house-great location, easy to walk to the grocery store or gym, nice setup with good sized bedrooms. Pool was perfect, neighborhood is quiet, stunning view of the mountains. Being near two main thoroughfares is handy when you want to get out and explore. This may seem trivial, but a good detailed map of the area would have been nice to have. We had to buy one at a service station. Great service from everyone, house was ready."
"The house was excellent - spacious, clean, comfortable and well appointed. We were very pleased with the house. It was well equipped and well located. Most things were very good. The BBQ was excellent, but BBQ utensils are required - especially a grill brush/scraper. Service was excellent - easy to book, helpful on-line assistance and quick responses."
"Very Spacious, Easy to entertain with great floor plan and perfect back yard and pool! We had a very trying trip at times including power outages, leaky roof and the pool/spa heat being broken (now fixed), However the staff really tried hard to correct the problems quickly and efficiently even (During Christmas week) and that is a real testament to the customer service of your team. Thank You!!"
"The condo was everything that we had hoped it would be, and more! It was elegant, large and roomy, had all the things we needed in the kitchen, the pool was terrific and we had a wonderful stay with our family! The place was just great as it was! No complaints, no suggestions...Oh, it did say it was 1/4 mile from downtown, which implied walking distance. It probably is "officially" that far, but it was more like 1 mile into town. So, it was fine for us, but it would be more accurate to state 1 mile instead. We did call the reservation team as suggested when we noted a few things, such as no light in the front entrance, and these were taken care of immediately. The people we spoke with were delightful and we were very pleased with the service."
"Smooth as silk. The house was wonderful, loaded with fabulous art, great furniture and comfortable sleeping arrangements. Fabulous outdoor shower. Pool and spa along with outdoor kitchen made for great outdoor living (when it wasn't raining). Beautiful neighborhood close to the mountains. Close proximity to downtown a definite plus. There are a few things for VPS and the owner to consider: The main oven thermostat is in need of repair. The main oven can't reach temperatures over 350F. The fan over the stovetop isn't sufficient to vent when using the grill on the stovetop. The fridge also did not seem to reach its correct coldness. I think the compressor vents need to be cleaned. The pool/spa thermostat also has some problems. Upon arrival the spa would not heat beyond 86F. Called VPS and they sent someone over to correct it. It reset itself again after 3 days and I was able to correct it. Later the pool temp somehow reset to a higher temp than 86F (or whatever the standard pool temp was). I mentioned this to the pool guys but didn't get much response. I fixed it myself. There is definitely something wrong with the pool thermostat electronics. The chairs in the media room are on their last leg. The electric chair movements are a bit noisy and slow. The HD output to the TV from the cable box was set to a lower resolution than supported. I changed it to output the highest resolution that the TV supports. While I know the amount of rain we had was extraordinary, the only problem we had was leakage from the outdoor shower door into the front MBR bath. Nothing serious but just FYI. The only other issue was the inability to use the outdoor speakers. Again, the level of service was excellent. When we needed a mixer it was delivered promptly, when the coffee pot stopped working, a new one was brought over the same morning. All of my communication with the Vacation Palm Springs staff was courteous, professional and responsive."
"Decor was beautiful and kitchen had everything we needed. Loved the hot tub and pool. Would be helpful to have a short 'how-to' guide. Took a while to figure out the tv and never figured out the dvd player. The reservation team was very responsive to my questions."
"Nicely furnished with very comfortable beds and linens. Kitchen is a little dated and small, the tile counter top is difficult to clean and work on. The pools are warm and having an adults only pool was nice. The wooden cutting board is difficult to clean and I would suggest a few dishwasher safe cutting boards Very pleasant and helpful rental company to deal with."
"we thought we were renting a premium property but our daily experience was filled with broken or not working items: internet, jacuzzi. I would hope that you all would offer us a discount on our stay because we definitely felt it did not match the web site's description. the staff were very friendly and responsive. We really appreciated that someone was always available when we needed something, which was frequently:)"
"We loved how this home was set up with all bedrooms with their own tv and bathroom. Also that some rooms where outside of the main house. The home however could have been cleaner and needed some minor maintenance. The area was great and easy to get around and find some main stores for grocery shopping. The service prior to arrival was great! We did have some minor problems upon arrival (the phones and BBQ) The property manager did deal with it right away...they fixed the phones and sent someone to check on the BBQ. The BBQ was not fixed and we were told not safe to use. We felt a new BBQ should have been replaced. The BBQ has been repaired - Scott in Property Management "