"The house was absolutely beautiful, and very,very comfortable. Everyone in our party loved every bit of the property. We're already making plans for a return visit. LOL.......we wanted to play volley ball in the pool, since there was a net and balls. We went out and bought a pump since the balls were all flat. As it turned out, every ball had some type of leak, and would get flat again. New balls and a pump on the property would be great. Otherwise, everthing was great! I can't say enough about your team. Everyone I dealt with was very professional, friendly and helped to make our stay very enjoyable. I dealt with Justin and Portia, and they were great. I also had to deal with the property management team as we had problems with the spa heater. They got back to me quickly and we had the issue resolved. Because of the spa problem, the owner of the property, even stopped by to check in. Had a great conversation with him about the house. I felt it would be important to him, and did let him know how well we were treated by Vacation Palm Springs and how quickly everything was handled while we were at the property. He was very pleased to hear that."
"We had a 70th Birthday celebration for my wife. Our Family which included a sister, brother, our three children and grandchildren all loved the home. It was perfect. Step by step directions would be helpful on how to work the televisions and sterio. We had diffuculty trying to cordinate three channel selectors. No one had ever used direct tv before. Worked with Nate. He is a real benefit to your company."
"The house was a wonderful place to spend my birthday. The house is private and beautifully furnished. I can't think of anything to change or improve. I'd have to say that every aspect of your service has been professional and welcoming."
"Gorgeous house, excellent amenities and very comfortable beds, but with neighbors that hate that this is a rental house. I would recommend this house. Did everything online and had no need to contact property managers during our stay. Everything was so easy. I would recommend changing the signs in the house about outdoor quiet time starting at (because of sensitive neighbors) 4:30-5 pm (because of sensitive neighbors by this house) rather than 9 pm due to city ordinance."
"I loved the ease of dealing with Vacation Palm Springs. The house was clean and ready for our arrival. There were instructions for use and the property was as advertised. We did notice a slight ant problem and some of the AV equipment didn't work for us. We were unable to play an IPOD in the house even though we followed directions and did have to spray a couple of times in the house due to ants in the kitchen and bathroom. The reservation team was wonderful to deal with. They were extremely friendly, accommodating and very friendly."
"We loved the open airy design and the decor. The house was well-appointed and everything was easy to use. Quiet, great style and well-appointed. The pool appeared murky. Kids were initially reluctant to go in. Spoke with property managers however and they assured me it was clean - and it was. It just needs re-plastering. Owner has been notified of this issue. Brian, property manager The front door lock stopped working mid-stay. Lock has been repaired - Scott in property management"
"We liked everything about this property! Pool, house, garden.. all were gorgeous. First time using your services but we plan on coming back next year! Only mark against it would be that the property needs new towels. A few towels had holes or stains on them. Also, the guest bedroom was hot. A/C did not seem to be working that well. Our experience with the reservations team was excellent."
"The place was well appointed for a rental and we felt welcome from the moment we arrived. The lighting on the property was not well maintained, especially the pool. It was not as inviting for gathering outside or swimming after dark. More detailed directions on pool remote would be helpful. Some of the kitchen items like spices would have been nice to have rather than buy for a short stay. The dishwasher is jacked up. Otherwise a great stay and the house is well appointed. The team waited until I contacted them before notifying me they had not received some f the paperwork. We had already prepaid so it would have been nice to get a reminder. The actual service and contact was professional and friendly."
"Magnificent neighboorhood with incredible mid century modern architecture. Pool was perfect for leasurily mornings. Decor - fun and eye popping. Pool was too warm but with one phone call to property manager staff was able to help me adjust pool heater over the phone."
"Beautiful The home was cozy and beautifully decorated. (Lots of attention to details). Great location near downtown. an excellent user guide (manual) made things easier in terms of light switches etc, TV operation etc. The owner has put a great deal of thought into the decor -everything was perfectly co-ordinated. We loved the outdoor chaise lounges and the outdoor shower. Very exotic! Excellent service. Thank you Vince for your quick response. Second year in a row your service exceeds our expectation. ABSOLUTELY! We are coming back again to Vacation Palm Springs again."
"We fell in love with the place as soon as we walked through the front door - a warm welcoming feel that made you feel at home immediately. The open plan living space with views into the magnifiscant garden and pool area are exceptional. The garden is very private and quiet save for the beating wings of the numerous humming birds and the occassional visit from a Road Runner! We received courtious service from everyone we spoke to which as an Englishman is an unusual experience!"
"Lucky Sun provided a perfect spot for our large group of friends to enjoy Palm Springs. With a large group of people it would have been helpful to have more than one key to the house. Otherwise it was great. The reservation process was very easy and we quickly received answers to all of our questions. I'm pleased that we did not have to seek support of the property managers while we were there."
"The home was absolutely amazing. It was the most adorable place! Thank you again for the rental. It was awesome! There were a couple of things that could have improved the experience. The sprinklers go on all the time and soak everything! They must go on 4-5 times per day, all day and all night. note from homeowner to guest: the sprinklers have been adjusted and are now functioning normally. during your visit, new grass was being seeded, done once a year to ensure a lush green lawn.The second was, in the back bathroom, the sink sprays out of the right side when you turn it on. note from homeowner to guest: this has been corrected, thank you for bringing it to our attention. Thank you again for the rental. It was Awesome!"
"I loved the open feel of the living area. I wanted to have a place to go with my entire family where we could just enjoy being together and yet still have our own spaces. This house was perfect for our needs. A minor item: there were no instructions on how to use the pool/spa heaters. It would have been nice to have some written instructions for this. I made my booking online and although I did call to ask a question or two (which were always answered quickly and courteously) I had very little interaction with the staff."
"The house was impeccable! Lovely decoration, TVs in every room, kitchen perfectly equipped and very lovely outdoor space! The experience was pretty awesome! Maybe I wouldn't have the timer on the pool heater go off the morning of the departure. The pool gets cold very quickly and makes that last swim pretty chilly!"
"Very roomy, nice location, and clean. Need more Kitchen equipments, like more pots. When we are on vacation, we would like to have fun, neigbours complaints was not appreciated just for having fun and being little bit loud. Need more Kitchen equipments, like more pots. When we are on vacation, we would like to have fun, neigbours complaints was not appreciated just for having fun and being little bit loud. Great service, I talked almost to all of them, Justin , Porta and Nate, very polite , nice and helpfull. Scott was great, he was their in few minutes to help with the spa and aircondition."