"we thought we were renting a premium property but our daily experience was filled with broken or not working items: internet, jacuzzi. I would hope that you all would offer us a discount on our stay because we definitely felt it did not match the web site's description. the staff were very friendly and responsive. We really appreciated that someone was always available when we needed something, which was frequently:)"
"We loved how this home was set up with all bedrooms with their own tv and bathroom. Also that some rooms where outside of the main house. The home however could have been cleaner and needed some minor maintenance. The area was great and easy to get around and find some main stores for grocery shopping. The service prior to arrival was great! We did have some minor problems upon arrival (the phones and BBQ) The property manager did deal with it right away...they fixed the phones and sent someone to check on the BBQ. The BBQ was not fixed and we were told not safe to use. We felt a new BBQ should have been replaced. The BBQ has been repaired - Scott in Property Management "
"We liked how spacious the home was. It was large enough for our three families with five young adult children. There were lots of towels, dishes and utensils (but we needed more coffee mugs).The home also needs more baking pans. Those available are in horrible condition (unsanitary!). The internet connection is inconsistent. The fireplace needs directions to operate. The pool guy turned the heater off!! Took 3 days to get pool heated up. The House could use a "deep cleaning". The floors, corners, woodwork, floorboards, carpet, bedspreads, etc.There were maintenance items as well. Th toilet in the master bedroom constantly runs, even though we tried to fix it many times. Also, The pool guy turned the heater off!! Took 3 days to get pool heated up. Our experience with the Vacation Palm Springs team was good! Thanks so much for getting an Xmas tree and a crock pot!! Thanks also for letting us in several weeks in advance to see the house."
"The home was very nice. I felt that perhaps the gigantic master bathroom, without a door, was not terribly useful for an almost full house, especially considering the small bedroom next door has no bathroom! The backyard and pool were very nice. The dining was spacious. Donna was very helpful getting us situated. An area of improvement would be monitoring inventory of necessary items. There were no single bed sheets, too few washclothes (only about 6 in the house when we arrived) and a couple of key lightbulbs out. Donna and the owner, Leslie, were very prompt in addressing these concerns. Also, the alarm system was on when I arrived, and I set it off. Apparently, this was due to a miscommunication between VPS and the owner, according to Donna."
"Twin Palms location is great for us, Close to hiking and running trails off S. Palm Canyon, flat for the children to bike ride, close to E. Palm Canyon and shopping. Solid ( not cheap and flimsy furniture) and a well equipped kitchen. We will definitely try for this property again. Kitchen needs a juicer for all of the great citrus trees! Had cordial visit ( required I understand ) from your office after neighbor complained of too much noise from a 5 and 7 tear old at the pool at 4 PM on our first day. We had no problem with neighbor after that."
"The house has big space and very accommodating, nice location and close to everything! We had a great time! Nice pool, garden and plenty of plates. The reservation team was great, very quick responses to emails and phones.Great service. We will recommend this to our friends."
"We liked everything about this property! Pool, house, garden.. all were gorgeous. First time using your services but our experience with the reservations team was excellent.The reservation process was very easy and we quickly received answers to all of our questions. We will recommend this to our friends."
"The house was great. Decent sized bedrooms, cozy living room, great outside area, fully stocked kitchen, easy WiFi access and an excellent library of movies, music and games. Great neighborhood, close to everything. The reservation team was great as always."
"This home was perfect for us four adults and two grandchildren(2&4). The entire property was extra clean and beautifully appointed. Modern stainless kitchen with stove top downdraft ventalation kept all cooking oders in the kitchen. The large, beautifully tiled, heated pool was a real hit even with winter temps in the 68-74 degree range. In the evening we all enjoyed cocktails in the hot tub. Can't say enough about the poolside bar/grill with fridge and five burner Jennaire grill. We spent many happy hours there."
"We were very happy with the Alexander house. The house was nicer than the pictures and the pool and backyard were amazing. The first part of the week was during one of the worst storms in PS in a long time, but we had a nice cozy house and still swam every day in the heated pool. Ok, we're from Portland, so the rain didn't bother us as much as some people. My fourteen year old averaged 4 swims a day. Minor point would be a few more drawers for flat clothes...perhaps an old dresser in the large closet ?? Another thing would be a few throw blankets in the living room.....however we were there during a storm so that might be unnecessary for most of the year. Nice service. Very smooth. I did everything on line and then called just to talk to a human. ( a very nice human) No glitches at all."
"Very comfortable home with great pool. Extremely private pool area; exactly what one wants when renting a home with a pool in Palm Springs. The home is spacious and is located in one of the better areas in Palm Springs. The home has not been renovated into one of the showcase rentals but is charming because it feels like a real home. We have stayed in this area of Palm Springs, previously, and because of the age of the homes, many of the homes are quirky. For example, it is common for the electrical outlets and light switches to not work. Nonetheless, there is no excuse for burned out light bulbs or the lack of complete instructions on locating the switches that do work, or having a swimming pool that is too acidic and having to instruct the pool man to test the pool chemicals. While this home did come with a "manual" that was better than most of the rentals, it was incomplete. For example, the instructions on lighting the outdoor grill did not include how to get close enough to the burner to actually light the burner which is not reachable from the top of the grill. Also, the Internet connection was not working because the service had been disconnected due to nonpayment which forced us to make a very late night run to Kinkos in Palm Desert. Since this is an older property, it does require more attention from either the owners or Vacation Palm Springs to ensure that the home is fully functional. Nate's knowledge of the properties is invaluable in helping to select a rental. All members of the reservation team should make more of an effort to learn about the properties since selecting the right property, and most are fairly expensive, is the difference between a great vacation and a disappointing one. Always very helpful service and I have rented from Vacation Palm Springs for probably a dozen times or more."
"Design and landscaping in back yard made it feel more secluded than location actually is. Location was great, downtown easily walkable. Mod design of house was excellent Everything went smoothly with reservations. We did have an issue a couple of days with spa operation, but prop mgrs Brian and Mac responded right away and there were frequent follow-up calls to make sure all was well."
"We liked everything! The open spaces, the theater and bar, the warmth of the pool. We enjoyed the quiet neighborhood and the quaint spaces outside to relax. Too many to list :) The place has everything you need for a peaceful stay. No suggestions for improvement :) There were some minor maintenance items: When you open the fridge, "vaccum condenser warning" flashes. We couldn't get the gas fireplace to light but it might have been our own fault :) Justin and Nate were very responsive. Any question I had was quickly addressed. Very easy to work with."
"Everything was excellent. From the time we opened the front door it felt like paradise. Our home business is finally growing. This was the perfect vacation for all our employees which happen to be our children and grandchild, our entire family joined us .We enjoyed the property so much we spent almost the whole vacation here on this property. It was so cozy and spacious at the same time. It was truly beyond our expectation and the beginning of a new family tradition. This rental company's service was execllant. Easy to communicate with and very attentive."
"The home was beautiful and the remodeling/decor was REALLY well done. It looks even better live than it does in the pictures and it's a very unique property. We did have some troubles with the spa, but the pool guy helped us out and vacation Palm springs was very responsive. I would rent this house again and recommend it to others. The service was great. We did have some spa troubles, but the team was very responsive and helpful. Rick even gave us a pizza."
"This house was VERY child friendly with special emphasis on the gated pool area. The grassy back yard was very special too. You might want to inform any "renters" about USPS delivery not being available. We were to have a package delivered at the residence and the USPS office would not deliver, and when they did deliver a pick-up notice it went to the wrong house. Consequently, we missed about 1/3 of our holiday packages. I think I "wrote" to Justin a couple of times, and all issue were resolved quickly."
"The house is in a great part of Palm Springs, it's beautiful inside. But I think the photos and description and name are a little misleading. There should be mention that there is almost no yard and that the main view includes a good portion of the neighbor's house. It was all good once the spa started working. Until we realized the bed in one of the bedrooms was broken and sagged like a taco. Fortunately we didn't have anyone in there until the last night or we would have complained immediately. It was all good once the spa started working. Until we realized the bed in one of the bedrooms was broken and sagged like a taco. Fortunately we didn't have anyone in there until the last night or we would have complained immediately. Regardless, we still should have been credited for one less bedroom and the one night of cold spa."
"Great "WOW" factor entering the front door and seeing the San Jacinto mountains in the backdrop (through the Great Room)! Also enjoyed the floor plan of the property and the HE washer and dryer. Service was always prompt! Reservation made via email was fast and courteous"
"Nice house keept up good. good bedroom & bathroom placement, small yard, nice trees with fruit. Could use more fridge space. Had no real problems. Did not see anyone at the property except the cleaning staff. Would like to have gotten in sooner."