"I loved the ease of dealing with Vacation Palm Springs. The house was clean and ready for our arrival. There were instructions for use and the property was as advertised. We did notice a slight ant problem and some of the AV equipment didn't work for us. We were unable to play an IPOD in the house even though we followed directions and did have to spray a couple of times in the house due to ants in the kitchen and bathroom. The reservation team was wonderful to deal with. They were extremely friendly, accommodating and very friendly."
"We loved the open airy design and the decor. The house was well-appointed and everything was easy to use. Quiet, great style and well-appointed. The pool appeared murky. Kids were initially reluctant to go in. Spoke with property managers however and they assured me it was clean - and it was. It just needs re-plastering. Owner has been notified of this issue. Brian, property manager The front door lock stopped working mid-stay. Lock has been repaired - Scott in property management"
"We liked everything about this property! Pool, house, garden.. all were gorgeous. First time using your services but we plan on coming back next year! Only mark against it would be that the property needs new towels. A few towels had holes or stains on them. Also, the guest bedroom was hot. A/C did not seem to be working that well. Our experience with the reservations team was excellent."
"The place was well appointed for a rental and we felt welcome from the moment we arrived. The lighting on the property was not well maintained, especially the pool. It was not as inviting for gathering outside or swimming after dark. More detailed directions on pool remote would be helpful. Some of the kitchen items like spices would have been nice to have rather than buy for a short stay. The dishwasher is jacked up. Otherwise a great stay and the house is well appointed. The team waited until I contacted them before notifying me they had not received some f the paperwork. We had already prepaid so it would have been nice to get a reminder. The actual service and contact was professional and friendly."
"Magnificent neighboorhood with incredible mid century modern architecture. Pool was perfect for leasurily mornings. Decor - fun and eye popping. Pool was too warm but with one phone call to property manager staff was able to help me adjust pool heater over the phone."
"Beautiful The home was cozy and beautifully decorated. (Lots of attention to details). Great location near downtown. an excellent user guide (manual) made things easier in terms of light switches etc, TV operation etc. The owner has put a great deal of thought into the decor -everything was perfectly co-ordinated. We loved the outdoor chaise lounges and the outdoor shower. Very exotic! Excellent service. Thank you Vince for your quick response. Second year in a row your service exceeds our expectation. ABSOLUTELY! We are coming back again to Vacation Palm Springs again."
"We fell in love with the place as soon as we walked through the front door - a warm welcoming feel that made you feel at home immediately. The open plan living space with views into the magnifiscant garden and pool area are exceptional. The garden is very private and quiet save for the beating wings of the numerous humming birds and the occassional visit from a Road Runner! We received courtious service from everyone we spoke to which as an Englishman is an unusual experience!"
"Lucky Sun provided a perfect spot for our large group of friends to enjoy Palm Springs. With a large group of people it would have been helpful to have more than one key to the house. Otherwise it was great. The reservation process was very easy and we quickly received answers to all of our questions. I'm pleased that we did not have to seek support of the property managers while we were there."
"The home was absolutely amazing. It was the most adorable place! Thank you again for the rental. It was awesome! There were a couple of things that could have improved the experience. The sprinklers go on all the time and soak everything! They must go on 4-5 times per day, all day and all night. note from homeowner to guest: the sprinklers have been adjusted and are now functioning normally. during your visit, new grass was being seeded, done once a year to ensure a lush green lawn.The second was, in the back bathroom, the sink sprays out of the right side when you turn it on. note from homeowner to guest: this has been corrected, thank you for bringing it to our attention. Thank you again for the rental. It was Awesome!"
"I loved the open feel of the living area. I wanted to have a place to go with my entire family where we could just enjoy being together and yet still have our own spaces. This house was perfect for our needs. A minor item: there were no instructions on how to use the pool/spa heaters. It would have been nice to have some written instructions for this. I made my booking online and although I did call to ask a question or two (which were always answered quickly and courteously) I had very little interaction with the staff."
"The house was impeccable! Lovely decoration, TVs in every room, kitchen perfectly equipped and very lovely outdoor space! The experience was pretty awesome! Maybe I wouldn't have the timer on the pool heater go off the morning of the departure. The pool gets cold very quickly and makes that last swim pretty chilly!"
"Very roomy, nice location, and clean. Need more Kitchen equipments, like more pots. When we are on vacation, we would like to have fun, neigbours complaints was not appreciated just for having fun and being little bit loud. Need more Kitchen equipments, like more pots. When we are on vacation, we would like to have fun, neigbours complaints was not appreciated just for having fun and being little bit loud. Great service, I talked almost to all of them, Justin , Porta and Nate, very polite , nice and helpfull. Scott was great, he was their in few minutes to help with the spa and aircondition."
"This secluded, upgraded, luxury home was exactly what we had hoped for!! All of the bedrooms were beautifully decorated and loaded with everything needed and then some. The pool and jacuzzi as well as the courtyard waterfall were welcoming and soothing. The common area rooms were also elegant yet comfortable too. This home provided accomodations that truly enhanced our women's retreat. The home had good instructions regarding the spa and pool equipment, however, the remote for the spa didn't work until the switch to the outside was moved back to the spa position. We did figure it out on our own! The hinge to the barbeque was missing so we used the second grill with charcoal. Otherwise things were completely in order. Every call and email I wrote was answered quickly and professionally. I did request the confirmation email to be sent again since the first one was a month before coming to the house. Maybe that could be done automatically the week before the rental. Absolutely would recommend your company to a friend."
"The home decor was beautiful, each room was very comfortable! Absolutely everything you needed was there including an abundance of pool towels and plenty of kitchenware. Some of the doors were quite squeaky when trying to get up quietly and use the restroom in the middle of the night! Also, the can-opener is awful, needs to be replaced."
"Our 11 family members ranged in age from 5 to 77. We seem to gravitate to this street as it was our 4th time staying on San Lorenzo, but first time in this house. Best backyard and pool area of any previous rental, with plenty of loungers and table/chair sets in both sun and shade. Loved the "pebble" bottom of the huge pool, and the handrail for easy entrance. Inside the house, the floor plan and casual style were perfect for our needs..comfortable but not so elegant that we were afraid to put our feet up or set our drinks on the tables. Rating would be 5 star except for the platform-style beds and two toilets that are low to the floor and not user-friendly for older adults or those with limited mobility. The master bedroom and bath (not shown on website) were very nice, however, and ideal for grandparents. More importantly, We would use your services again. We had a less successful rental experience with your company several years ago (2004). Although we have been to Palm Springs several times since, we hadn't used your company since 2004. Happy to report that we are now satisfied clients. As your inventory of homes has increased, so has your customer service! Good experience with rental team, both before and during our visit, with quick response to all questions."
"The house was well maintained and fully equipped for all of our needs. The info book was also very helpful. Unfortunately, one of the bikes had a broken tire and another a missing pedal, but we were still able to use the three (not the one with a broken tire). The speakers were also a little crackly, but they still worked at a low volume. Additionally, there was an ant problem in the outside bar and seating area, which I believe came from the garage. Regardless, we will be renting this house again in the very near future as it fit our needs perfectly. Everybody was very friendly!"
"I loved the mid century decor! The house was very spacious and perfect for a relaxing trip and cocktails with friends. Fridge was on the small side. It would be helpful to mention that so guests don't bring so much that the fridge will not fit. Sheets and bedding could be a little more comfy. More toilet paper could be stocked."