"Very comfortable home with great pool. Extremely private pool area; exactly what one wants when renting a home with a pool in Palm Springs. The home is spacious and is located in one of the better areas in Palm Springs. The home has not been renovated into one of the showcase rentals but is charming because it feels like a real home. We have stayed in this area of Palm Springs, previously, and because of the age of the homes, many of the homes are quirky. For example, it is common for the electrical outlets and light switches to not work. Nonetheless, there is no excuse for burned out light bulbs or the lack of complete instructions on locating the switches that do work, or having a swimming pool that is too acidic and having to instruct the pool man to test the pool chemicals. While this home did come with a "manual" that was better than most of the rentals, it was incomplete. For example, the instructions on lighting the outdoor grill did not include how to get close enough to the burner to actually light the burner which is not reachable from the top of the grill. Also, the Internet connection was not working because the service had been disconnected due to nonpayment which forced us to make a very late night run to Kinkos in Palm Desert. Since this is an older property, it does require more attention from either the owners or Vacation Palm Springs to ensure that the home is fully functional. Nate's knowledge of the properties is invaluable in helping to select a rental. All members of the reservation team should make more of an effort to learn about the properties since selecting the right property, and most are fairly expensive, is the difference between a great vacation and a disappointing one. Always very helpful service and I have rented from Vacation Palm Springs for probably a dozen times or more."
"Design and landscaping in back yard made it feel more secluded than location actually is. Location was great, downtown easily walkable. Mod design of house was excellent Everything went smoothly with reservations. We did have an issue a couple of days with spa operation, but prop mgrs Brian and Mac responded right away and there were frequent follow-up calls to make sure all was well."
"We liked everything! The open spaces, the theater and bar, the warmth of the pool. We enjoyed the quiet neighborhood and the quaint spaces outside to relax. Too many to list :) The place has everything you need for a peaceful stay. No suggestions for improvement :) There were some minor maintenance items: When you open the fridge, "vaccum condenser warning" flashes. We couldn't get the gas fireplace to light but it might have been our own fault :) Justin and Nate were very responsive. Any question I had was quickly addressed. Very easy to work with."
"Everything was excellent. From the time we opened the front door it felt like paradise. Our home business is finally growing. This was the perfect vacation for all our employees which happen to be our children and grandchild, our entire family joined us .We enjoyed the property so much we spent almost the whole vacation here on this property. It was so cozy and spacious at the same time. It was truly beyond our expectation and the beginning of a new family tradition. This rental company's service was execllant. Easy to communicate with and very attentive."
"The home was beautiful and the remodeling/decor was REALLY well done. It looks even better live than it does in the pictures and it's a very unique property. We did have some troubles with the spa, but the pool guy helped us out and vacation Palm springs was very responsive. I would rent this house again and recommend it to others. The service was great. We did have some spa troubles, but the team was very responsive and helpful. Rick even gave us a pizza."
"This house was VERY child friendly with special emphasis on the gated pool area. The grassy back yard was very special too. You might want to inform any "renters" about USPS delivery not being available. We were to have a package delivered at the residence and the USPS office would not deliver, and when they did deliver a pick-up notice it went to the wrong house. Consequently, we missed about 1/3 of our holiday packages. I think I "wrote" to Justin a couple of times, and all issue were resolved quickly."
"The house is in a great part of Palm Springs, it's beautiful inside. But I think the photos and description and name are a little misleading. There should be mention that there is almost no yard and that the main view includes a good portion of the neighbor's house. It was all good once the spa started working. Until we realized the bed in one of the bedrooms was broken and sagged like a taco. Fortunately we didn't have anyone in there until the last night or we would have complained immediately. It was all good once the spa started working. Until we realized the bed in one of the bedrooms was broken and sagged like a taco. Fortunately we didn't have anyone in there until the last night or we would have complained immediately. Regardless, we still should have been credited for one less bedroom and the one night of cold spa."
"Great "WOW" factor entering the front door and seeing the San Jacinto mountains in the backdrop (through the Great Room)! Also enjoyed the floor plan of the property and the HE washer and dryer. Service was always prompt! Reservation made via email was fast and courteous"
"Nice house keept up good. good bedroom & bathroom placement, small yard, nice trees with fruit. Could use more fridge space. Had no real problems. Did not see anyone at the property except the cleaning staff. Would like to have gotten in sooner."
"We really enjoyed the home. Great interior design space, cable/internet, pool, condiments in the kitchen and other little touches. All made our stay more comfortable. The spa could be hotter, considering we payed $250/week just to heat it. Some salt in kitchen would have been nice. Property management team response: Pool and spa were operating incorrectly. We regret that instructions were not clearer. A quick phone call to our property management team would result in a quick response to the guest. for assistance in operating the spa. Thank you! - Brian in Property Management The Threshold to the bathroom from master bath is barely nailed to floor and broken in middle. Moved the looser half so no one would injure their foot on the protruding nails. Thank you for the feedback. Owner has replaced the flooring and corrected this situation you pointed out. - Brian in Property Management We appreciated the quick email response time."
"Very impressive main room large enough for us all to mingle. Pools and spas were well maintained and grounds were private, elegant and comfortable with plenty of seating, tables, towels and linens, plates and kitchen wares. W/S #4 made for a quieter santuary for us while #2 was used for the meet and greet. Heating worked well and we did not need the A/C during our stay. The DVD player in #2 was not working, We tried to diagnose but it was the player itself needs replacement. The Samsung 50" in #2 is a beautiful new TV but you do it injustice with poor reception. Note from Property Manager: Thank you for your input. As of Dec 2010 we have corrected the reception for televisions and they are now working beautifully. Ovens in #2 are too small. #4 is better equipped there and I feel it should be visa-versa. A few other minor things that were easily worked around. Granted it was unusually cool during our stay but we manufacture Patio Heaters and you may want to consider making them available on request. Portia entered and serviced our paperwork without incident and Justin handled the only call I had to make without delay. Scott was the only tech dispatched during our stay and he arrived quickly, identified and corrected the issue quickly. Pool instructions were not quite correct."
"The house was set up well. We travelled with our two little children (1 year and 4 years)and the house was perfect for them....no stairs, gated /private back yard, and nice size bedrooms. Excellent service. The few concerns we had were dealt with promptly."
"House was clean and had all the amenities we needed. We did have an issue with the sink backing up but the property manager was very responsive and sent someone over to fix it right away. TV could be updated. Rick was very responsive to our sink issues. Very friendly staff."
"Casa La Mesa comfortably accommodated my family, including a two year-old and my brother who snores. The only concern we had was the toddler's access to the pool, but we just kept the doors locked. We would have preferred that the pool have some sort of fence around it so it wasn't quite so easy for children to access it, but we just kept a close eye on the toddlers. Service was courteous and prompt."
"I loved the separate guest house on the property that allowed for some privacy. The pool and hot tub were great, although the directions for heating them in the handbook were a bit confusing. We had a few problems with the heating and pool lights, but called the agency and they had someone over within minutes to fix it. Wireless internet was great and well as all the electronics throughout the home. Everything was updated and the kitchen was very specious. Televisions in each room were a plus. Great location. Experience was great. Wouldn't change much about it. New directions on the pool heating would be my only recommendation. The directions for heating the pool/hot tub were a little confusing. The pictures were outdated which made it hard to understand. (Note from homeowner: We are sorry the pool/spa directions were not clear. We have changed the thermostat portion and new instructions were not in place. We appreciate your input and have now corrected this oversight.) Although we had a little trouble at first, you responded quickly to our request and had it fixed in no time."
"The home is so well put together. We found everything we needed. It was wonderful. The front door knob is loose and seemed like it may fall off. Also, the master shower sprays a bit to the side. Thank you for letting us know. The door handle has been fixed. - Rick in Property Management Mac stopped by on our first night and was very nice. i felt like I could have called him with any questions. I recommend Vacation Palm Springs."
"We really liked the comfort and the layout of the home. The pool heater did not work. Either the home needs a new one or the pool needs to be warmed up a few days before arrival. Pools are heated to a comfortable temperature for guest arrivals. An arrival inspection was performed prior to guests arriving and the heat was found to be maintained and working properly - Nate in Property Management Our experience with reservations and property management was good. I would recommend Vacation Palm Springs.."
"The property is located close to the things we wanted to do. It was nicely decorated and furnished. The bathrooms are modern and the pool is the icing on the cake. Excellent service and very professional from everyone helping us."