"House was clean and had all the amenities we needed. We did have an issue with the sink backing up but the property manager was very responsive and sent someone over to fix it right away. TV could be updated. Rick was very responsive to our sink issues. Very friendly staff."
"Casa La Mesa comfortably accommodated my family, including a two year-old and my brother who snores. The only concern we had was the toddler's access to the pool, but we just kept the doors locked. We would have preferred that the pool have some sort of fence around it so it wasn't quite so easy for children to access it, but we just kept a close eye on the toddlers. Service was courteous and prompt."
"I loved the separate guest house on the property that allowed for some privacy. The pool and hot tub were great, although the directions for heating them in the handbook were a bit confusing. We had a few problems with the heating and pool lights, but called the agency and they had someone over within minutes to fix it. Wireless internet was great and well as all the electronics throughout the home. Everything was updated and the kitchen was very specious. Televisions in each room were a plus. Great location. Experience was great. Wouldn't change much about it. New directions on the pool heating would be my only recommendation. The directions for heating the pool/hot tub were a little confusing. The pictures were outdated which made it hard to understand. (Note from homeowner: We are sorry the pool/spa directions were not clear. We have changed the thermostat portion and new instructions were not in place. We appreciate your input and have now corrected this oversight.) Although we had a little trouble at first, you responded quickly to our request and had it fixed in no time."
"The home is so well put together. We found everything we needed. It was wonderful. The front door knob is loose and seemed like it may fall off. Also, the master shower sprays a bit to the side. Thank you for letting us know. The door handle has been fixed. - Rick in Property Management Mac stopped by on our first night and was very nice. i felt like I could have called him with any questions. I recommend Vacation Palm Springs."
"We really liked the comfort and the layout of the home. The pool heater did not work. Either the home needs a new one or the pool needs to be warmed up a few days before arrival. Pools are heated to a comfortable temperature for guest arrivals. An arrival inspection was performed prior to guests arriving and the heat was found to be maintained and working properly - Nate in Property Management Our experience with reservations and property management was good. I would recommend Vacation Palm Springs.."
"The property is located close to the things we wanted to do. It was nicely decorated and furnished. The bathrooms are modern and the pool is the icing on the cake. Excellent service and very professional from everyone helping us."
"I rented California Way for our company retreat. It was a great choice. Everyone was impressed with the property and everyone got their own room. Because there were 3 houses, we had the choice of being together or spending time alone - we weren't forced to be together because we were in one house. Heating the pool was the best money we ever spent. Also, the house is close to downtown as well as the aerial tramway (which was also an awesome experience). Would definitely rent again. A few more lights in the backyard of the Big House would be helpful. Also, sharper knives in the kitchen. Justin was very polite and helpful when I called in. When we arrived at the property, we were greeted warmly by Mac who was also extremely helpful and kind. Made us feel right at home."
"This House was great for our group lots of room and the 7 bedrooms where great for us the pool is fantastic and the property was Awsome. The team was VERY good they had all the answers we needed and were Very friendly. We will be booking this house again next year."
"We liked the layout of the house and the huge amount of sheets and bath and pool towels provided. The cooking utensils were better than in some other homes we've rented. Most of the pots were stainless rather than wiwth non-stick surfaces, which get really scratched up when guests don't handle them as they should. Nice yard, pool & spa, barbecue. Appliances were in good condition. New soap in each bathroom, as well as extra rolls of toilet tissue. I dealt with Justin and Portia, who were very responsive and nice. We stayed in the same house 2 yrs ago and encountered a couple of issues. When I contacted Justin, he had them taken care of."
"The condo was nice and in very clean condition. There were plenty of towels, dishes, etc. All of the electronics (tv, internet, clocks) worked well. The condo had two swimming pools and hot tubs as well as 3 tennis courts which we used frequently. The neighborhood was quiet and very close to the airport and everything else in Palm Springs. Parking was on the street and was ok. The beds were sort of hard and there was no closet space in one bedroom. had no problems."
"We love this house, we are repeat customers. It's perfect for our family and doggies. The kitchen is well stocked for cooking (we spent Thanksgiving here) and we love the quiet neighborhood along with the gorgeous mountain views. A perfect palm springs getaway. Thanks for upgrading to the flat screen television in the living room! A perfect home for outdoor living with a large family. Might consider putting screens on sliding glass doors in the "family" suite by the kitchen and for the winter months an outdoor heater would be nice. Vacation Palm Springs is always attentive to any issues and Rick was very helpful with the pool heater which was replaced immediately when it was not working right. Always great service from the management team, everything is quick and easy. We'll be back!"
"The house was really comfortable and well set up. we enjoyed taking the bikes out for a tour of the neighborhood and then relaxing by the pool all day. The manual for the house showed a house wide stereo speaker system that was no longer installed so needs to be updated. i would add a photo of the pool equipment to better explain how to work the spa portion of the pool equipment. i called twice to ask questions about the property and got prompt answers and help."
"We enjoyed the house immensely. The layout was perfect for us. We used the heated pool, the spa and the sauna. It was a great choice for our family. We had had excellent service from everyone. We were allowed in a little early, and someone found and is mailing my daughter's kindle to her!"
"The house was spacious and perfect for our 3 families with 5 bedrooms and 4 baths. The pool was great for the kids and was used every day. Plenty of towels and linens. None of the bath tubs except in the master bath had stoppers so any baths had to be taken in the master bathroom, ( We had 5 children so that was a small problem ). Note from property management: tub stoppers have been added to all of the 4 bath-tubs and are now available for guest use. Thank you for the suggestion. There is lots to do in Palm Springs, the tram, the living desert, hiking and golfing and shopping at the outlets."
"The grounds and pool are incredible. With a fireplace and hot tub as well we were comfortable in the chilly November weather as well. 3 couples had plenty of room inside and all bedrooms were wonderful. The book giving instructions needs to be updated. Has erroneous info on remotes, etc. Could use a few more hooks to hang things in the main bathroom. The electrical in the TV room seems to be a bit dangerous with so many things plugged in. Your reservation team was terrific. All was as promised. We had a few issues with instructions on the property from Mac? He wasn't really sure how things ran and the pool people had to come to straighten things out."
"The house exceeded our expectations! It was clean, modern, well-stocked, nicely decorated, comfortable, and large enough for our 10 family members to all have their own space. Kitchen, bathrooms were all great, lots of towels, and the new jacuzzi was lovely."
"We really thought the home was great. Two of the bedrooms need drawers for clothes. it's good to put the suitcase away fro a few days. We could have used a spanner for changing gas tanks when cooking outside. Portia, in reservations, was very helpful. Mac, in property management, was also great."
"We had a great time, I would rent this house again! The large living room needs a tv. a built in bbq would be cool also. The service was perfect. It was easy to get set up online, we called about an issue with the pool heater. Rick talked us through it, and even though it was in the evening, he offered to come by to take a look at it."
"The home was very comfortable and had all the ammenities that we required. We met one of the neighbors, who was extremely friendly. We were concerned about getting a noise complaint, but the property was well screened with landscaping. Just a great overall experience. Justin was great. Didn't require the service of any of the property managers. I would absolutely recommend Vacation Palm Springs."
"Home was beautifully decorated. If it wasn't done by a professional, then the homeowner should go into the interior design business. Great features such as LCD TVs, Bose player for iPod/iPhone, and furniture. Beautiful pool and cascading hot tub. Always a pleasure to deal with the reservation team. Haven't stayed at a hotel in Palm Springs since discovering this home rental place several years ago."
"There was a lot to like. The home has a great pool and spa, quiet location, the size of the house, the modern furnishings. The home was well-equipped with good wifi internet and a nice tv package. We could have used than one key for our vacation. Our experience with the Vacation Palm Springs team was perfect. I'd recommend Vacation Palm Springs."