"The property was great. Perfect for our needs. The "smart" house tends to outsmart itself sometimes. On vacation sometimes you just want to flip and old-fashioned switch and have everything work. No calibrating, no checking knobs...just easy does it. The gate leading in and out of the house worked 50% of the time but the house was great overall. Portia was awesome!!! So nice and friendly. Loved her!"
"I really like the back yard. It was private, nice flowers. The house was big, decorated in "hacienda" styles, lots of spanish details. It was a very relaxing time. Very pretty fire place outside. I wish the swimming pool was a bit deeper. Also one of the rooms with couches had a very poor bed. It was very uncomfortable to sleep and it didn't have a good bedding. Nate was great! When i called him about patio lights, he came and was able to find a solution."
"The home was great for the family. we spent alot of time in or around the pool. Would not change a thing! Any calls made were handled with professionalism and care. I alraedy have recommended your company and will do so again."
"It's our third time renting this house, a week each time. We love the clean, modern lines of the interior. The shade tree in the backyard is gorgeous and we've been spoiled by the salt water pool/spa. The location is relatively quiet, and we love the birds! On the downside, the kitchen/dining layout is cramped, the master suite is awkward, and the wear and tear is starting to show. Overall, this house is a great value. We'll be back. There was leaky faucet in the hall bathroom. Also, someone should look at the dishwasher, which is getting tired. Our pool heater crashed during the last two days of our stay, but Scott was very responsive and the pool guy showed up right away. Unfortunately, they weren't able to fix the problem because a part was not available. Other than the cold tub, I was happy with the service. We've recommended Vacation Palm Springs and have invited 5 other families to share houses with over the years."
"The property was fantastic...really a five star expereince. The home is beautifully decorated and stocked with everything you might need to enjoy your vacation! The pool and spa were beautiful and we enjoyed using them every day! I only had three people total so there were 4 lounge chairs but for stays with more than 4 people that would be a problem for lounging around the pool. I made all arrangements virtually and everything went off without any issue."
"Generally in good condition. Grounds kept in excellent condition as are the pools. Neighbours were friendly and helpful. We had kitchen light problems at first but were quickly corrected. Need to have a broom and decent wet mop to keep floors in better condition. We have reserved another unit for 3 months next year through in phase 3 as confidence in your company."
"There were 10 of us (4 couples and 2 singles) and it was very spacious and roomy for our needs. The beds were comfortable, the common living area was a great place to gather. The kitchen and dining area was perfect for our needs. The pool and back yard was also lovely and we enjoyed the hot tub under the stars at night. So relaxing and convenient to be withing walking distance of stores, hiking area, and downtown. It was central to all our golfing and shopping - also close to the airport. The only negative was that this is an older house that in some ways showed it's age (ie. the plumbing fixtures could be upgraded and the dishwasher needed some cleaning and servicing). The laundry room could be upgraded but it was very serviceable and not a problem. Otherwise, everything was fine. Our only suggestions would be to look at the dish washer and perhaps replace or do a thorough cleaning of it (inside and outside). Some of the dishes still had crystals of soap on them in the cupboard - nothing that a quick washing didn't correct but probably should address this before it gets worse. Also, the tap in the shower was difficult to turn off and the water dripped so a bit of plumbing upgrade would be good. Everything was looked after before our arrival. We had read some negative comments about lack of towels and it was addressed when we arrived - there were lots of out-door pool and in-door towels for all of us. We had an earthquake while we were there and there was some wind - the pool man came and cleaned it all up the very next day - we called but not need as he was already scheduled to arrive. We made one call to get more propane for the bar-b-que and it was addressed the very next morning so everything was great and we were very happy with the service."
"This is our 3rd year renting this home. It is perfect for our family vacation. We know the house and it feels like our home away from home. We especially love the outdoor living areas, and of course the pool. The pool guy is great and we enjoy seeing him when he comes to clean the pool. He's like one of the family. We love the area this house is located. It is very relaxable and enjoyable. It's just a great place to stay for extended families and friends. We have always received great service, and everyone on your team is always very nice."
"We loved the pool and surrounding lawns and gardens. The house was well equiped, sparkling clean and had great air flow and plenty of natural light. A suggestion...Update the master bathroom (it looks like it was designed in the 70's) and add an outdoor gas heater for dining outside in the chilly spring evenings would make this home perfect. The team at VPS are always helpful and respond politely and promptly. A pleasure to work with them. We had an small issue with the temperature of the jacuzzi and they sent someone to fix it right away!!!"
"Good experience. We had issues with heating the hot tub but that was solved within the first few days. The owners called to check on the property after the earthquake and they directed us on how to heat the hot tub. Very nice. Everyone was helpful."
"We've stayed at this property before and while parts of it show its age; it is for the most part very comfortable and the pool area is spectacular. This is a 60 year old house (approx) and parts of it are showing its age. The casita bathroom (especially the shower) needs some attention and the door to the main living quarters needs the lock replaced (every time you use it you are not sure that if it will fall apart). There was a misting system at one time however following the lines back it looks like it has been in a state of disrepair for quite some time> The diswasher is in pretty rough shape too. One would not have to spend a fortune and this place would be in top notch shape. All of the staff were more than accomodating. We had a few issues early on and they did everything to accomodate us."
"We enjoyed the house location and layout very much. The patio area was nicely covered and had a great view of the mountains. I think the pool needs to have the tile replaced. I noticed many of the pieces had fallen off. A king size bed in the master suite would be nice. TV's in every room? A bigger rug in the master suite bathroom. Loved the big dinning room table. We have worked with Justin over the years when we needed to call in and he is always very pleasant, helpful and accommodating."
"Beautiful home and great pool made the work world melt away. Loved the view of the mountains, and the comforts of "home", especially traveling with two small children. We were all very comfortable, and to here the kids refer to the house as "ours" and have pride about the house and their rooms and pool made for a perfect spring break. We are already planning our next trip to a great Vacation Palm Springs home. Amenities, cleanliness and supplies were great. Would suggest Jet Dry to help the dishwasher work better. The service you guys provided was awesome. I loved the web site, but was still unsure of which property to rent. I called and spoke to Justin, and he matched my desires to a perfect choice. WHile there, the friendly service continued. Already have recommended Vacation Palm Springs to three friends."
"The house is in a quiet relaxing location and it has all amenities. It is a bit dated and the price seemed a little too high. We had a discount (15%) because we made reservations on the day itself. This made the price more in line with the expectations and our budget. Despite one hiccup, the reservation team provided great service. The property manager reacted fast to one of our requests."
"The pool area was great. The vegetation and walls around the pool protected the area from the wind. there were ample comfortable lounge chairs and pool floats. It was also in a good location. Walking distance to the best restaurant in town: "Tylers". Inside the home was rather dark. The TV in the living room was too small for 6 people viewing. The service was great. We had plenty of towels (nice and soft). could have used more toilet paper, and there wasn't any klenex (tissues available.)"
"Very open and spacious modern feel with a great transition from indoor to outdoor entertaining. Fire and water abound from front to back. While at the home we were not provided security numbers for the gate after hours and ended up having to call emergency security numbers and argued with the on duty supervisor until they let us in. VPS said they couldn't do anything about it the next day when we reported the problem. Essentially we had to back at home every night by 10:30 or we couldn't get in so cut a many nights short...Internet connection didn't work."
"I loved the flow of the house and how open it was to the outdoors, yet still covered from the sun. The front porch looks onto a sweet, private yard. The rooms were great. The grapefruit was delicious. I felt there was too much chlorine in the hot tub, and maybe the pool as well. Our skin got very dry."
"House was very clean and had everything we needed. Loved the masterbath, backyard/patio/pool area. Lots of natural light...well decorated, and cute. nicely landscaped. Nice having TV's in each bedroom, and master separate from other 2 bedrooms. Location is great! 1 mile to downtown! I wish there was more seating in living room. We had 6 people, but only 4 people (max) could sit in and around the TV in living room. 2 or more would usually retreat into their rooms to watch their own TV. (Note from homeowner: additional seating has since been purchased for the living room.) Everyone was great. The hot tub wasn't hot or clean when we arrived. It took one call and the issue was resolved. Other than that there was no other reason to be in contact with prop mgrs."
"We loved staying at this house -- great space, well maintained, perfect location. The open "great room" layout of kitchen, dining room, and living room was perfect for being together while having enough space to spread out. The pool and backyard were wonderful as well. Everyone we dealt with was very professional and helpful. Also, the web site experience was very smooth and easy."
"We had a wonderful time. We spent Easter at the home and it was the best Easter in years. Between the upscale appliances to the master suites and the heated pool and jacuzzi it was paradise! The reservation team was awesome. Quick and the directions to the house were good. I have already told several people about it!"