"The hot tub was unusable on our visit due to extreme cold water, pool man was trying to find someone to repair, the hot water tank was so loud it would wake us up during the night and the wireless high speed was not wireless. Unable to use blackberry. Location would be different next time. Bar-b-que was nice to have and the pool was great. House is a little outdated from what the pictures seemed to show. Next trip would be in IW or La Quinta. Quiet neighbourhood was nice. If you could provide a bigger better map of the location of your rentals would be helpful. Your team was great in communications and laid out the information via email that was easy to follow, Thanks."
"Great house, better than photos. Pretty well stocked kitchen, plus lots of towels, in room DVDs appreciated by kids. Very peaceful right next to desert and mountains. No major complaints. We donated some matching wineglasses to the kitchen as there were hardly any, plus a pump for inflatable pool toys in garage. Lots of burnt out lights that should be addressed, e.g., kitchen, hot tub. Very helpful people prior to stay, got all my questions answered. We will be back as soon as we can manage it!!"
"We love this home -- excellent location to walk downtown, lovely and spacious grounds, perfect set-up for visiting guests w/ separate casita. Also, we enjoyed using the children's toys outside. Great service - really appreciate the willingness to work with Baby's Away baby equipment rental service. This is a huge convenience factor for us."
"We really loved the property, layout, location, private pool was a nice luxury. Really loved having the tennis court in the complex. Everyone was very responsive. There were a few quirks with the property - would be good if your staff were even more familiar with the individual properties to help us through these..."
"We were so impressed with our stay at Moutain Gate that we will be returning again for another vacation in the future!!! My husband and I travelled with our 2 girls (1 and 4) and along with our friends (2 adults and there 3 kids; 1 ,4 & 5) there was more then enough room for all of us. The house was beautiful and the bedrooms were huge. The backyard was AMAZING!!! The pool was perfect and had just enough grass for our kids to run around. Overall we had a great experience. We would recommend this home to anyone. We also loved how it was so close to everything. Suggestions would be maybe having something written out on the pool and hot tub. We didn't know how to turn the hot tub on and also had challenges with heating the pool??? but seemed to have figured out the hot tub."
"Property is in great condition and location is perfect, close to airport, downtown palm springs, and golf courses. Back yard pool and hot tub are the best we have rented, and we have been at mulitiple locations. Might be nice if one bedroom had two long twin beds in it. The first time we stayed at this property that is how it was set up. Need to gear it for a golf foursome. Can't say enough good things about your staff. They make it easy to rent from you, unlike other sites where you work directly with the owner and have to chase them down and get them to return phone calls."
"Day 1 we dealt with the following issues: no lights in backyard (so dark we couldn't find how to turn on the fire pit), wireless was useless, cable went in and out, dvd player wouldn't read our DVDs, walls were paper thin. Day 2 we had 2 realtors stop by the house with clients to "take a peak," they would not take no for an answer even when we said "we're on vacation." Other than that the house was totally functional and very fun. We made the best of everything. There needed to be comprehensive instructions about how everything worked (eg: the fire pit) and where everything was (eg: cushions for the pool chairs). Also if a rental is for sale and the driveway is full of cars there should be an understanding that the house is not viewable! Brian was awesome! He came out in the morning of day 2 and helped us with lights in the backyard, the fire pit, and the cable."
"The home was well stocked, the kitchen was especially appreciated. Gorgeous backyard. We had a hard time lighting the grill, as it turned out the propane tank was out. We called and Brian got back to us right away and was at the house in 10 minutes to help us get the grill going. We were elated with the level of service."
"After a round of golf we enloyed the Pool, Spa and quiet back yard every evening. Good Neighborhood. All in all everything was great. While cooking with the BBQ we felt there wasn't enough light. We had to use one of the portable lamps from inside. Service was top class."
"The home was great for accomodating people that like staying together yet have their own space to have quiet time. This home was also perfect for anyone having dogs particularly large dogs that love to swim. I liked that the home was basic with tile floors and you were actually able to live in the home and not worry about ruining anything. We rented this property for a month and had our mail transferred to this address. Unfortuantely, the house did not have a mail box soit took us a week to get this situation resolved. It would be helpful for other guests wishing to have their mail transferred to arrange for a P.O. box at the post office to alleviate this problem. I booked my reservation through Portia and she was very helpful. I spoke with the property managers on duty a few times and hey were helpful in trying to resolve some of the problems. However, the remote to control the tv in the master bedroom was missing so for our month stay the guests staying in that room were not able to use tv."
"Handsome mid-century with a great yard and pool I love Palm Springs and I think you represent beautiful homes. We loved our week at the house we rented. It has a stunning back yard and a beautiful pool and spa. The night lighting is magical, as was the overall design of the house. Its just needs some serious upkeeping to make it the 10 that it deserves to be."
"The home is spacious and well decorated. We loved the covered patio with plenty of seating, the beautiful pool and great Bar-B-Q area. TV's in each bedroom, comfortable beds and great bathrooms. The large kitchen area was a perfect area for everyone to gather, and we had everything we needed to prepare meals. I can't say enough about this home, we will definitely be back. A few more wash clothes would be nice, but I can't think of anything else. It is an absolutely perfect place!! The staff were very helpful and friendly. I would recommend Vacation Palm Springs without any hesitation what so ever."
"We had a great experience at the home. The pool was nice and heated. The kitchen had plenty of room for the food/drinks we brought. There were plenty of dishes, pool towels, etc. for everyone. There was lots of space in the backyard, where we spent most of our time. The reservation team and the property managers were very quick to respond to emails and phone calls and they were very helpful. We had some issues getting into the property and they were resolved very quickly with a phone call. We also may have left some items and the team has promised to check and get back to us."
"It's a great house. Very comfortable, modern and well-equipped. It's very hard to think of anything to improve -- we had such a lovely time. Maybe a larger frypan?? Excellent service! We had a slight issue with heating the pool and everyone was incredibly helpful and responsive."
"We liked the fact that it was well equipped with china, glasses and cutlery. This enabled us to entertain some friends on three separate occasions. We liked the bed. It was firm and high off the ground. Good for seniors, which we are. One of us particularly liked the pool, the other enjoyed long walks in the neighborhood."
"Staff was very pleasant & helpful, all of them. In the future, would suggest providing some orientation for the vent controls. We tried to keep both a/c & heating off, but somehow the heating did come on during the nite due to our incompetence. Was the pool light left on purposely 24/7? The recycling container was missing. Someone wondered if the house is for sale? The kitchen plates, etc were all convenient, easy to wash in the dishwasher."