"We enjoyed our time and the home very much. The layout fit our needs. The towels, kitchen supplies, appliances, rooms and bathrooms were all very clean and in good working condition. The pool was obviously the attraction to renting this home and it did not disappoint."
"The grounds were beautiful and certainly live up to the pictures. The reservation team was excellent as always. They were very prompt to have people come out when needed and always professional. Great service! You guys are terrific."
"Nice layout, comfortable backyard, and good office space. This home was ready to go as soon as we arrived and we instantly adapted to the area. Worked with Nate and Portia briefly. Nate was very patient in helping us find the right place to rent."
"The layout is great. The furnitshings are comfy and the house is well appointed. The reservation team was helpful in answering our questions. The property management team did drop off the AA batteries we needed for the house for remotes and the outdoor clock."
"The house was better than we expected - very clean and comfortable. Everything worked except the shower in the bedroom on the main floor. We could not get hot water to work there. The pool area was great. And we loved the views. Also, we were happy to have a very quiet area. The kitchen was very well stocked with modern appliances and we enjoyed having all our meals there. You should mention that this property is not good for elderly or handicapped people. The grandparents had a little trouble getting around. I am not sure who I worked with. I think it was Nate, and he was very helpful."
"The house was all it was advertised to be. We liked it very much, enough to re-rent for next year. The home was well set up, clean, ready to use. Very nice property. I'd recommend it to others. Your team was polite and easy to work with. I found them responsive to our needs, except for the frig incident."
"The experience was great. Nicely appointed; kitchen well stocked. Beautiful pool and backyard area with many chaise lounge chairs. Nice layout- lots of public spaces which was great with a group of 8 women. Loved the bar area in the family room. Would like directions to hook up ipod - never could get it to work. It would be nice it the jacuzzi and pool could be heated at the same time. Needed more toilet paper and paper towels. Otherwise, everything was great."
"The house was great!! We loved the indoor/ outdoor quality of the space. The bedrooms were all well designed and comfortable. The kitchen was open and mostly well equiped. The pool was great. The hot tub was not heated until we called and the jets didn't work at all."
"The accommodations were exactly what we were looking for. My brother flew in from North Carolina and the group of us wanted a relaxing weekend to watch basketball and enjoy the sun. Your property was exactly what we were hoping for. The floor plan and the setup was great for our group and the location with the pool and the yard was outstanding. There have not been any issues at all with the reservations team or property management. Any and all questions were addressed and answered promptly."
"The house NEEDS an MAJOR overhaul! I do not think it should be rented until the homeowner takes care of this!!! As far as PET FRIENDLY it is NOT! The gate to side yard is broken and fence around yard has been patched to many times and there are MANY holes for pets to excape through!! Overall A BIG MESS!!! As a management team....You NEED to make this home owner comply to updating this house and property BEFORE you rent it out again!!!"
"Home was well funished and in a quiet neighborhood. We found the kitchen to be well equipt and cooked many meals there. The pool was perfect, not huge but plenty big for a family of four. The chairs in the shallow end were great to read in. The only downside to the back is a lack of privacy with the botanical garden behind the house. Since the botanical garden is elevated, guests can look over the fence into the pool area. Another row of hedge plants needs to be added. The dryer in the kitchen needs to be fixed. It has been brought to your attention more than once. (Note from homeowner: a second dryer has been purchased for the home.)"
"The Outside space was great! But found the inside decorations/displays of personal, religious, historical stuff depressing, including some art pieces. Felt some of the artifacts and art/design very personal and not my taste. Would not rent this same house again. Basically, this home seems far to personal for rental vacation property and I believe their taste is unique. Property managers great. Very much enjoyed our previous four years. Sunny Elegance, Villa San Lorenzo, and others."
"It takes a lot for me to say that I was totally relaxed. I was totally carefree and felt very comfortable with my surroundings. The house was exactly as I imagined. Perfect in so many ways. The temperature of the air and water in the pool....superb! The layout, furniture and lighting in the house was right-on. I'm just crossing my fingers that If the house does sell, the new owners will continue renting out. Better yet, I should buy the house!"
"I left quite a bit of feedback by phone and on the document in the packet on the kitchen counter in the house but I wanted to follow up and let you know about our experience. I was really shocked. The homes I've rented from you for years now have been just beautiful, sometimes simple, but clean and comfortable. This past weekend was not good. I couldn't believe it, with the quality of homes we have been used to with Vacation Palm Springs. The homes we usually rent were not available this trip and I thought I'd give this house a try. I always bring my parents who are in their late 80s. This trip this house was so bad, we just packed up early and left on check out day. I left other comments, but thought you'd be interested in the ones that really stuck out for us. And, by the way, the staff and property managers were SO nice and apologetic. You really have such a wonderful company - I think I finally happened on a bad house. Here's a list of issues that you were probably not aware of: bathroom mirror had fallen and broken the toilet paper holder off the wall; master bathroom towel rack fell off; all towels that were hung throughout the house were wet; front door bell didn't work shower head broken; pool very dirty (walls and bottom not brushed; leaves and dirt in the pool); internet was intermittent and we constantly lost connection; light switch for overhead lights in the bedroom turned off outlets, so cell phones didn't get recharged (might want to warn renters) ; sprinklers are set to water the cars in the driveway (might want to warn renters) ;refrigerator buzzed sporadically and it sounded like and alarm was going off (the doors were closed) ; water pipes were noisy (might want to check them - they were really noisy; sounded like someone was dropping bowling balls on the roof; could not easily use the closet in the room with twin beds."
"Great Weekend......tons of space, peaceful back yard, love the kitchen! Everything was good. Service was good....We were promised internet service and upon arrival nobody knew the password for the wireless internet b/c the listing was apparantly new - but otherwise fine."