"The back yard and pool area was magnificent. The house was perfect for our golf trip, the hot tub was perfect for aching backs after 36 holes. The staff was excellent! We had a problem heating the pool & hot tub the first day and called for help and they came over in a matter of minutes to fix it. We also were playing music outside which apparently in a no-no in that area but your staff came over and handled the situation very professional and respectful and I appreciated that. I would recommend this rental agency without hesitation."
"The house was nice big and clean everything was organized. The jacuzzi needed to be remodeled it was too old it was falling apart and the water started to smell. the house had to many thermostats it seemed like it was not working because the house got to cold at night we could not turn the ac off. most of the outlets in the house were not working. we payed additional to get the pool heated but we did not know how to because the heating thermostat was hidden."
"The experience was very easy and convenient! I enjoyed the property and the pool was heaven for my 3 children and dog. The location was fabulous and I would definately come back. Bigger master bedroom bed and dressers would have been helpful. You were all wonderful and made it very easy to vacation in Palm Springs!"
"Renting was super convenient. The house was very lovely inside, and had all the amenities you need to make a perfect weekend. The hot tub had some trouble heating up. It never got warmer than about 85-90. Scott was great! We called about the pool heater, and he was there to fix it in less than a half hour."
"We loved the layout, simple, not over-done, quaint, modern decor was cool. Workable kitchen, pool lovely, hot tub good too. Backyard wonderful space, outsider fireplace, nice touch. WiFi access kept us in touch. Stereo system not great: no sub-woffer, poor sound quality. Better updated stereo system would be a good addition. Service team great, we didnt have enough propane, but some more was delivered."
"The home was absolutely perfect. Wide open layout, big back yard, beautiful decor, and an outstanding neighborhood that was tucked away but withing walking distance of downtown. The rental company's team was great. I was a little nervous before our arrival because i hadn't gotten any notification but everything worked out perfectly. The process was extremely simple and pain free."
"The property is a very attractive, very spread out complex of bedrooms with a common area in middle The proximity of pool and spa, with plenty of seating around, made it a perfect place to lay around with friends and enjoy a peaceful, beautiful weekend. Suggestions: More instructions on how to operate the spa and pool, plus better television in the common room. The management was responsive to our calls and a few problems that arose, although I would say that it was a bit inconvenient to have to communicate with them so much. The settings for the pool & spa were a bit of a challenge to figure out, and clearer instructions would be advisable. Furthermore, people had difficulty operating the TV in the family room with sound. I would suggest more instructions on how to operate some of these things obviate the need to involve the management company would have been desirable."
"The property was great. It had lots of sleeping room. The Patio area was perfect to hang out in during the day and at night. All my friends were there this weekend as well. This was our second trip together to Palm Springs for my birthday and it looks like it may become a yearly tradition. For the short time we spent there it was great. Nothing was lacking. Everyone was great to work with. Through email I've dealt with Justin and Portia and all my emails were promptly answered."
"The house was VERY spacious with a huge pool. The only issue that we had was that the house wasn't equipped with enough paper towels or toilet paper. We had to run to the store after the first night to replace stock up. Everyone that I spoke with was very friendly. It was a very pleasant experience."
"Beautiful, modern, rustic, pictures & decor were fascinating - great place for our family & grandkids to meet. Loved the pool (especially since we come from Alaska) & the hot tub. My kids & grandkids will talk about the time there for a long time. It was good family time. No problems - if we did have a problem (ie) plumbing & shower leaking - we called & someone was there to fix it."
"Conveniently location in Palm Springs. Secluded back yard. Gated property. Great pool and outdoor area. Spacious house. Patio heaters needed for the top patio. (Note from homeowner: Paito heaters have been added). More than 1 key and gate opener for 4 couples. Better instructions for use of the pool and spa would be helpful."
"The hot tub was unusable on our visit due to extreme cold water, pool man was trying to find someone to repair, the hot water tank was so loud it would wake us up during the night and the wireless high speed was not wireless. Unable to use blackberry. Location would be different next time. Bar-b-que was nice to have and the pool was great. House is a little outdated from what the pictures seemed to show. Next trip would be in IW or La Quinta. Quiet neighbourhood was nice. If you could provide a bigger better map of the location of your rentals would be helpful. Your team was great in communications and laid out the information via email that was easy to follow, Thanks."
"Great house, better than photos. Pretty well stocked kitchen, plus lots of towels, in room DVDs appreciated by kids. Very peaceful right next to desert and mountains. No major complaints. We donated some matching wineglasses to the kitchen as there were hardly any, plus a pump for inflatable pool toys in garage. Lots of burnt out lights that should be addressed, e.g., kitchen, hot tub. Very helpful people prior to stay, got all my questions answered. We will be back as soon as we can manage it!!"
"We love this home -- excellent location to walk downtown, lovely and spacious grounds, perfect set-up for visiting guests w/ separate casita. Also, we enjoyed using the children's toys outside. Great service - really appreciate the willingness to work with Baby's Away baby equipment rental service. This is a huge convenience factor for us."
"We really loved the property, layout, location, private pool was a nice luxury. Really loved having the tennis court in the complex. Everyone was very responsive. There were a few quirks with the property - would be good if your staff were even more familiar with the individual properties to help us through these..."
"We were so impressed with our stay at Moutain Gate that we will be returning again for another vacation in the future!!! My husband and I travelled with our 2 girls (1 and 4) and along with our friends (2 adults and there 3 kids; 1 ,4 & 5) there was more then enough room for all of us. The house was beautiful and the bedrooms were huge. The backyard was AMAZING!!! The pool was perfect and had just enough grass for our kids to run around. Overall we had a great experience. We would recommend this home to anyone. We also loved how it was so close to everything. Suggestions would be maybe having something written out on the pool and hot tub. We didn't know how to turn the hot tub on and also had challenges with heating the pool??? but seemed to have figured out the hot tub."
"Property is in great condition and location is perfect, close to airport, downtown palm springs, and golf courses. Back yard pool and hot tub are the best we have rented, and we have been at mulitiple locations. Might be nice if one bedroom had two long twin beds in it. The first time we stayed at this property that is how it was set up. Need to gear it for a golf foursome. Can't say enough good things about your staff. They make it easy to rent from you, unlike other sites where you work directly with the owner and have to chase them down and get them to return phone calls."