"Excellent lay out. The kitchen was gourmet quality and functional. We brought family members together from all over the country and the relaxing atmosphere made it truly a vacation to remember. Some of our guests had never been to Palm Springs before and did not realize that "everything" is here. Casinos, golf, shopping, theater, fine dining, casual dining, even an art museum. We have rented before and have found the entire staff to be absolutely professional and helpful. We recommend Vacation Palm Springs to all our friends. Some minor defects: microwave was not working, gas grill was not working well, and would have liked a jacuzzi"
"The home was incredibly beautiful and spacious, with a great view. Loved that the pool was warm right when we arrived. The kitchen was well stocked with plates and cooking utensils, and the place was spotless. It gave us a great feeling right when we walked in the door. When I spoke to Nate upon departure (I think that's who I talked to) he was very nice and upbeat. It would've been nice to have had a few more towels, since we kept going in and out of the pool. Also we wanted to vacuum a little while we were there, and the vacuum didn't work- we ended up purchasing one."
"We had a great time! The house was perfect for 4 people. It was very clean and very well maintained. The yard and pool were great. The owners put in quite a few nice finishing touches. Portia was very good. Quite helpful and responsive. Suggestion for improvement: Better group seating in the living room."
"Great house and backyard. Good location to downtown Palm Springs. The reservation team was awesome, as well as the property managers. Our pool heater went out and we had someone there to fix it within the hour. A few suggestions: outdoor dining table (can only eat inside), more dishes for the property (with six people you run our very fast and are constantly doing dishes), hook up the outdoor fire pit (what a beautiful feature and it doesn't work), more towels for the place (same comments as dishes, larger trash cans in the home (we were constantly taking out the trash, the house needs to be more thoroughly clean (dishes were put back into cabinets dirty, crumbs along the counters, bathroom toilets hadn't been cleaned in a long time, towels are "grungy and old), there also weren't any paper supplies in the home"
"The Vibe house in Palm Springs was just what my friends and I were looking for. Sometimes online rentals can be like online dating - you never know what you're getting til you get there. This place did not disappoint. The fact that it was near an airport was not a big deal. I can't recall if I heard one airplane take off. Which was a concern of mine. See the tram ride, but go early and dress warm if you're visiting in the winter. Reservation team was awesome. Answered calls and returned them promptly. There were a few things out in the home. Light bulbs, no extra toliet paper. Little things."
"We have a fun time in our vacation. We order a heat pool but the pool is not hot. Some lights are not working and a room has broken window curtain. The heating is too noisy. A refrigerator's light is broken. There are some good place when you come to palm springs. Downtown sight seeings, Trams and enjoy spa. We all appreciated you all help! The first thing is to maintain all of the facilities."
"The number of bedrooms and bathrooms, and the two separate wings, were excellent. But there could be more seating in the play room, living room and dining room table for the number of 13 family members that we had. The Palm Springs area was excellent. Great places to visit: Salton Sea, Living Desert Zoo, Joshua Tree National Park, Indian canyons, tramway up the mountain, and others that made our stay in the area extremely enjoyable. Better lighting, brighter bulbs, more hand towels, more toiletries on arrival, kitchen knives were terribly dull."
"The house was beautiful. It was a perfect place for a large family get together. The young children spent a lot of time in the pool. The adults played board games. There was space for all. Justin helped me emensely and I appreciate it. I think that the pool timer was probably set incorrectly-- not in daylight savings time. At night it was too hot and too cool in the day."
"We had a great time in the home and really enjoyed the pool. Kids seemed to be in in constantly. Staff is very professional and helpful. We arrived on Christmas day and had to contact the property manager and they were very helpful and courteous."
"Very comfortable with the amenities we needed. Well stocked. We enjoyed the hot tub and pool; we wished the pool would have been warmer sooner in our stay. We really enjoyed the tram, Joshua Tree, and the feel of Palm Springs The interactions with the staff were all professional and met our needs."
"We appreciated how the home had a good proximity to downtown, shopping, and access to the highway. Backyard was nicely maintained. Neighborhood was nice and quiet too. Overall the house was pretty clean and well stocked. Property managers and office staff were very helpful through all of our inquiries. We had so many questions prior to choosing the right home. Every time we sent an email we were answered in a very professional and helpful manner. The property managers and office staff were very helpful when we did call with questions and concerns as well. We found the house was a little dark during the evening; more lighting would have made it better. Also, the pipes for the hot and cold on the washing machine are inverted because every wash cycle I had, ended using hot water instead of cold. I think if these could be changed, the experience would be much better overall."
"From the moment we pulled up to the moment we left, our stay in this home has been perfect. From the architectural design, the layout, the interior design to the great beds and every kitchen gadget one might need - everything was very well thought out and much appreciated by our family of 3. A little on the outside of the town meant very quiet evenings. The (gorgeous) pool was too cold to enjoy at this time of the year (or was that due to the unusual cold snap?) especially considering how much money we paid to heat it. (The heater worked properly but temps were cool.) All of us had wished we had bikes to explore the surroundings and town."
"The condo was enjoyable and clean except for the decks which needed to be cleaned before using. The location was excellent and the neighbors friendly. Come on down the weather is fine with lots of good restaurants, hiking trails, golf courses etc. It is easy to rent a condo from your company. When we arrived we could not get through the entrance gate until a resident came an let us in since the key card and remote gate opener where in the lock box of the unit. It would be good to inform a new tenant who to contact to get into the community upon arrival."
"Huge & very long swimming pool, citrus on the property, and 7 real bedrooms (6 with private bath) make this an ideal property for a big extended family. It is located next to the old Palm Springs Racquet Club (now defunct) in an older area, so that the location is fine for walks, but not for walks to downtown urban life. The reservation and service from the rental company was all professionally handled, no hitches."
"Tuscan Villa is located in a serene neighborhood and yet only a minute or two from central Palm Springs. Great view of the surrounding mountains, very comfortable Master Bedroom and great layout...office for work (if you should so desire), two nice guestrooms, large kitchen (great for holiday cooking) and a backyard with sitting area and pool/spa. Justin, Nate, Alex and Donna are great to work with! A little bit more foilage (flowers, small palms or garden) in the backyard would bring the property up in panache."
"Great modern home at the base of the mountains, close to downtown Palm Springs with a beautiful yard for relaxing. Home provided ample space for our group to spread out. There's lots to do in Palm Springs - we enjoyed the Living Desert, hiking through Tahquiz Canyon and the canyons on the Indian Reservation, visit to Joshua Tree, eating great meals: Tropicale, Falls Steak House, Tuscan, etc. The property managers we interacted with during our stay were very responsive. Home itself was a little dated - showing some wear and tear in bathrooms and kitchen. Also had some problems with the heater in the guest casita - we had to relight it 8 times during out stay. Might be time to have it replaced."
"We were the first to rent the home. There were a few issues that would have been fixed had we not been the first to rent it. The main issue was no internet access although the ad for it said WiFi. There was a DSL modem but it was not WiFi, and the DSL never worked while we were there. The best feature of the home is the pool. The next best feature was the fact that the beds are very comfortable. The reservation team was great. We called the property manager to fix a toilet that ran and they responded quickly. They were not able to get us internet access during our stay. The vacation would have been better for our family if the Internet WiFI had been present like it was advertised. I had to run out each day to check my business status. The next thing would have been modern technology. The TV in the living room is old technology non-HDTV. None of the bedrooms had a TV so this presented problems if one wanted to watch a football game, and our daughter wanted to watch something else."
"we loved being there w extended family. we were able to all have private and gathering space. Loved the organization of household. Extremely clean and organized. modern, organized, clean without being cold. lovely view of mountain.. Justin was patient and clear...and Mark even over the Christmas holiday took care of us when we had a SMOKE ALARM go off and expedited things to CLEAR things w alarm company...we have rented in PS, but more impressed w your company's management...plus your welcome w special chew toys for the doggies was sweet. the jacuzzi was not used, as everyone thought it not warm enough."
"We were a 3 generational family of 5 who know Palm Springs well. We loved the house: it is extremely comfortable, offering lots of privacy yet abundant communal space. The pool is magnificent, the kitchen is well equipped. We had planned lots of outings, but the house was so captivating that we essentially never left! This is an ideal house for several couples to share. The service was prompt and courteous. I especially appreciated the after hours "on call" person. All requests/concerns were handled immediately. The house needs more blankets. The lighting in several of the rooms is insufficient; there are multiple light switches, in too many areas, each controlling only a few lights, often hard to find."
"Likes: Liked the nice layout of the home and the updated furnishings. Each bedroom had no shared walls, were large with very comfortable beds, three of which opened out to the pool. Loved the pool/jacuzzi and the beautiful, lush landscaping. Loved the renovated kitchen. Dislikes: Home had no instructions. We had to call handyman upon arrival because things were not working correctly at first. Stove had a gas leak and could not be used during our Christmas visit. BBQ Grill was quirky and had to be turned on a certain way to make it work. Outdoor lights had gone off timer due to an outage and had to be reset, unbeknownst to us. Master bedroom sliding door was broken and had to be kept closed the whole time (sliders were worn). Kitchen was poorly appointed for a large home. No dish/kitchen towels (only paper towels), no cutting board (a nice big wood one was immediately purchased and provided), no serving plates (only one was available. Fortunately we brought holiday themed serving dishes and were able to cover up for what it lacked) and no serving spoons (I suppose this kitchen assumed everyone does take out). These are basics that should be in a rental home. Upon arrival, we discovered two of the lounge chairs were ripped. Two new ones were immediately provided but quality was not as nice as the broken ones. Overall: We made the most of what we had under the circumstances and tried to enjoy our family holiday. However, it was not ideal. No one should have to deal with service/repairs on the very limited time there was for us to have a good time. Dealing with repairs literally interrupted our family dinner. It was not fun. We like going to Palm Springs for rest and relaxation so it is key that the accommodations are in excellent working condition. Would recommend visiting Taquitz Canyon for hiking, the Tram, checking out the Ace Hotel or Parker for a few meals and also checking out the main strip if they've never been before. Not sure if I would recommend property where we stayed (too many issues intruded on our short stay and it was not worth it). 1. Provide detailed instructions to operate the following: lights, pool, stove, BBQ grill, fireplace (only instructions provided were for TV) 2. Management should do advance inspections/walkthroughs for "week of" HOLIDAY rentals since rates are at a premium. To be told there was a non-working oven was unacceptable. Many of the issues that happened could have been handled accordingly if someone came a day before and tested everything out. At the point we found out about it, it was too late. Also, it was inconvenient to waste our vacation dealing with the service/repair person. Not the best way to start our holiday. 3. Other "minor" suggestions: Pool towels would be nice. There were adequate towels but having a designated set of pool towels would have been better. Add a third bathroom off the hall where the 4th bedroom is. Would make the property much more ideal."
"Better than a hotel The house was very comfortable. The kitchen well equipped and it was convenient to have basic staples there when we arrived. The yard, small pool and spa were very nice. We got the wrong combination for the gate to the community. Fortunately, people arriving let us in. The pullout couches were quite uncomfortable. Beds would have been much better."
"The home was very spcacious and comfortable. All the necessities were there and it was walking distance to downtown. We engjoyed the heating pool quite a bit specially the kids. They had a good time. Thanks to Justin and Nate for all their help. The pool floor needed a bit of cleaning. Oveall pool was functinal but the floor had some dirt at the bottom. The drain in the bathroom shower in the master bedroom needed cleaning/unclog. It was slow."
"This home has everything one needs for a large group. There are not many homes available in the area that can comfortably accomodate 15 people. Donna was great at the front end and Mark was very helpful trying to resolve internet issues as her backup. Somewhat difficult to learn how to navigate all the electronics, audio/video and pool/spa buttons in a short stay. Had some problems with the modem for the internet, perhaps something more robust is needed for a home that size. Modem needed multiple reboots which I could do, but the modem was locked in a closet, inaccessible."
"In brief this home was disappointing. It was rated as a 5 star and was anything but... The rental agency was awesome but Do Not stay here at this home...we went to Cafe Italia which was amazing on Hwy 111 and Cook...Village Court I think... excellent if you go to the early bird...entertaining and interesting...the Cabazon outlets were ok but not exciting to us...we took a circle tour with the Dillon Road and it was interesting... Portia was marvelous...she tried to make this a good vacation but the home was not her fault...we had our aged mother and so having repairmen was not an option...we fixed a good number of things ourselves. This home needs some major repairs to make it a five star..the saving point for it was the yard which was also neglected as the gardener told us he was told by the owner of this home to only do the bare minimum as they were trying to sell..."