"The house NEEDS an MAJOR overhaul! I do not think it should be rented until the homeowner takes care of this!!! As far as PET FRIENDLY it is NOT! The gate to side yard is broken and fence around yard has been patched to many times and there are MANY holes for pets to excape through!! Overall A BIG MESS!!! As a management team....You NEED to make this home owner comply to updating this house and property BEFORE you rent it out again!!!"
"Home was well funished and in a quiet neighborhood. We found the kitchen to be well equipt and cooked many meals there. The pool was perfect, not huge but plenty big for a family of four. The chairs in the shallow end were great to read in. The only downside to the back is a lack of privacy with the botanical garden behind the house. Since the botanical garden is elevated, guests can look over the fence into the pool area. Another row of hedge plants needs to be added. The dryer in the kitchen needs to be fixed. It has been brought to your attention more than once. (Note from homeowner: a second dryer has been purchased for the home.)"
"The Outside space was great! But found the inside decorations/displays of personal, religious, historical stuff depressing, including some art pieces. Felt some of the artifacts and art/design very personal and not my taste. Would not rent this same house again. Basically, this home seems far to personal for rental vacation property and I believe their taste is unique. Property managers great. Very much enjoyed our previous four years. Sunny Elegance, Villa San Lorenzo, and others."
"It takes a lot for me to say that I was totally relaxed. I was totally carefree and felt very comfortable with my surroundings. The house was exactly as I imagined. Perfect in so many ways. The temperature of the air and water in the pool....superb! The layout, furniture and lighting in the house was right-on. I'm just crossing my fingers that If the house does sell, the new owners will continue renting out. Better yet, I should buy the house!"
"I left quite a bit of feedback by phone and on the document in the packet on the kitchen counter in the house but I wanted to follow up and let you know about our experience. I was really shocked. The homes I've rented from you for years now have been just beautiful, sometimes simple, but clean and comfortable. This past weekend was not good. I couldn't believe it, with the quality of homes we have been used to with Vacation Palm Springs. The homes we usually rent were not available this trip and I thought I'd give this house a try. I always bring my parents who are in their late 80s. This trip this house was so bad, we just packed up early and left on check out day. I left other comments, but thought you'd be interested in the ones that really stuck out for us. And, by the way, the staff and property managers were SO nice and apologetic. You really have such a wonderful company - I think I finally happened on a bad house. Here's a list of issues that you were probably not aware of: bathroom mirror had fallen and broken the toilet paper holder off the wall; master bathroom towel rack fell off; all towels that were hung throughout the house were wet; front door bell didn't work shower head broken; pool very dirty (walls and bottom not brushed; leaves and dirt in the pool); internet was intermittent and we constantly lost connection; light switch for overhead lights in the bedroom turned off outlets, so cell phones didn't get recharged (might want to warn renters) ; sprinklers are set to water the cars in the driveway (might want to warn renters) ;refrigerator buzzed sporadically and it sounded like and alarm was going off (the doors were closed) ; water pipes were noisy (might want to check them - they were really noisy; sounded like someone was dropping bowling balls on the roof; could not easily use the closet in the room with twin beds."
"Great Weekend......tons of space, peaceful back yard, love the kitchen! Everything was good. Service was good....We were promised internet service and upon arrival nobody knew the password for the wireless internet b/c the listing was apparantly new - but otherwise fine."
"The house was exactly what we expected in many ways, the pool was great for the kids and the house was spacious enough that everyone had their own room. The Location was great, nice neighborhood, close to downtown shopping. The property, garden, grass and pool are well kept. The wireless connection was a plus. The kitchen is small and made to seem smaller, by the tons of knick knacks, and excessive plates, glasses, utensils etc. The Beds were old, not that comfortable, and very noisy. The reservation team was excellent - perfect instructions and friendly service. The only conversations regarding property management were basic but handled and fixed extremely quickly and professionally - pool temp was initially too hot, and the dryer wasn't working."
"The back yard and pool area was magnificent. The house was perfect for our golf trip, the hot tub was perfect for aching backs after 36 holes. The staff was excellent! We had a problem heating the pool & hot tub the first day and called for help and they came over in a matter of minutes to fix it. We also were playing music outside which apparently in a no-no in that area but your staff came over and handled the situation very professional and respectful and I appreciated that. I would recommend this rental agency without hesitation."
"The house was nice big and clean everything was organized. The jacuzzi needed to be remodeled it was too old it was falling apart and the water started to smell. the house had to many thermostats it seemed like it was not working because the house got to cold at night we could not turn the ac off. most of the outlets in the house were not working. we payed additional to get the pool heated but we did not know how to because the heating thermostat was hidden."
"The experience was very easy and convenient! I enjoyed the property and the pool was heaven for my 3 children and dog. The location was fabulous and I would definately come back. Bigger master bedroom bed and dressers would have been helpful. You were all wonderful and made it very easy to vacation in Palm Springs!"
"Renting was super convenient. The house was very lovely inside, and had all the amenities you need to make a perfect weekend. The hot tub had some trouble heating up. It never got warmer than about 85-90. Scott was great! We called about the pool heater, and he was there to fix it in less than a half hour."
"We loved the layout, simple, not over-done, quaint, modern decor was cool. Workable kitchen, pool lovely, hot tub good too. Backyard wonderful space, outsider fireplace, nice touch. WiFi access kept us in touch. Stereo system not great: no sub-woffer, poor sound quality. Better updated stereo system would be a good addition. Service team great, we didnt have enough propane, but some more was delivered."
"The home was absolutely perfect. Wide open layout, big back yard, beautiful decor, and an outstanding neighborhood that was tucked away but withing walking distance of downtown. The rental company's team was great. I was a little nervous before our arrival because i hadn't gotten any notification but everything worked out perfectly. The process was extremely simple and pain free."
"The property is a very attractive, very spread out complex of bedrooms with a common area in middle The proximity of pool and spa, with plenty of seating around, made it a perfect place to lay around with friends and enjoy a peaceful, beautiful weekend. Suggestions: More instructions on how to operate the spa and pool, plus better television in the common room. The management was responsive to our calls and a few problems that arose, although I would say that it was a bit inconvenient to have to communicate with them so much. The settings for the pool & spa were a bit of a challenge to figure out, and clearer instructions would be advisable. Furthermore, people had difficulty operating the TV in the family room with sound. I would suggest more instructions on how to operate some of these things obviate the need to involve the management company would have been desirable."