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As the coronavirus continues to spread and disrupt travel and daily life across the Unites States and the world, we are making public our efforts to protect our staff, our guests and our Greater Palm Springs community.


For new trips, you can cancel within 24 hours of booking and receive a full refund. If you cancel 30 or more days before check-in, you can receive a refund of any rental payments you’ve made, minus the booking fee and associated taxes

Read our full policy >

Note: Reservations made on a third-party site (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from those listed above. Please check the site where you originally booked your trip.

Access your Trip Manager > 


Travel insurance can help protect you against the unexpected. The insurance we offer includes coverage for trip cancellation or interruption due to listed covered reasons, and additional benefits (such as for losses caused by travel delays or medical emergencies during your trip). Get the details on coverage >

If you'd like to purchase travel insurance, you’ll see the option to do so when booking your stay. Note: you must be a U.S. resident to purchase travel insurance.

We hope our guests and owners remain safe and healthy. We look forward to welcoming you back!

Additional resources:

Vacasa COVID-19 updates



Riverside County government website

Palm Springs government website