As the coronavirus continues to spread and disrupt travel and daily life across the Unites States and the world, we are making public our efforts to protect our staff, our guests and our Greater Palm Springs community.
At this time, Palm Springs remains under a Shelter in Place order. You can find additional information about public restrictions HERE.
If your upcoming vacation has been affected by this restriction, please contact the company that you booked your reservation through.
Vacation Palm Springs: *With limited resources during this time, the best way to reach our team is by calling 541-716-5481. We will respond as quickly as we are able to help you work through your request.
At this time, we are accepting new reservations beginning on May 1, 2020. This may change as this situation remains fluid. We have adjusted our check-in procedures to minimize personal contact. Our private vacation homes feature keyless entry and/or lock boxes, allowing us to send guests their key code and send them straight to their rental home without stopping into the office.
STANDARD CANCELLATION POLICY
All guest reservations are subject to a cancellation fee and any applicable city tax. Cancellation fee: 10% of gross rental amount plus applicable City Taxes and Booking Fee; for reservations with gross rent less than $2500, cancellation fee is $250 plus applicable City Taxes and Booking Fee. For reservations cancelled less than 30 days (60 days for special events and holidays) prior to scheduled arrival, no refunds if the home is not re-rented for reserved period. If home is re-rented for cancelled dates, all monies will be refunded less the above fees.
Our Travel Insurance provider is Red Sky. The travel insurance policy language reimburses guests, traveling companions, and family members that must cancel due to sickness and quarantine:
- Your, a Family Member’s, a Traveling Companion’s, a Service Animal’s, or a Business Partner’s or a Traveling Companion’s Family Member’s covered Sickness or Injury, that: a) occurs before departure on Your Trip; b) requires Medical Treatment at the time of cancellation; and c) as certified by a Physician, results in medical restrictions so disabling as to cause Your Trip to be cancelled; or
- You or Your Traveling Companion being hijacked, quarantined, required to serve on a jury (notice of jury duty must be received after Your Effective Date), served with a court order to appear as a witness in a legal action in which You or Your Traveling Companion is not a party (except law enforcement officers);
For specific guidelines or necessary documentation to be covered under this provision of the policy, please contact Red Sky Travel Insurance.
We hope our guests and owners remain safe and healthy. We look forward to welcoming you back!
CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Riverside County website: https://www.rivcoph.org/coronavirus
Palm Springs government website: https://www.palmspringsca.gov/government/covid-19-updates
Rental Policies: https://vacationpalmsprings.com/faqs
Travel Insurance: http://www.redskyinsurance.com/